Senior Customer Service Executive Online Gaming - with Languages

Business was founded upon a promise to introduce a completely different product with a unique customer experience, huge pay-outs and infinite choice.

Today,my Client is active across four continents, and has over 13 million customers.
This makes my client one of the most successful start-ups in Europe. To date,
our players have won over 1 billion via our website; in 2018 we celebrated a
90 million winner from Berlin in Germany. The world s largest online win to
date! Our Customer Service department is looking for a Customer Service Representative
(English) that will interact with customers to provide information in response
to inquiries about products and services and to handle and resolve complaints.

Tasks

Senior Customer Service Executive Multilingual

Sunny Gibraltar!!

25-30,000 + inclusive of Bonus/Overtime Pay + Relocation Allowance

Accountabilities:

• Handle player queries via phone, email and
  chat on a range of issues to the highest quality standard
• Maximise customer retention through promotion
  of various products, activities, bonus offers etc.
• Communicate and cooperate with other
  departments to improve the player experience
• Adhere to all standard operating procedures in
  place and escalate any changes to the CS Handbook
• Deal with player queries promptly and
  accurately
• Flex across teams to support spikes in volume
  where you have capacity
• Maximise revenue opportunities by offering
  relevant deposit methods to players proactively
• Test new games, products and software to
  remain up to date with the Company offering
• Adhere to the formal Complaints procedure and
  support players through this process
• Protect our players at all times, escalating
  Responsible Gambling concerns at the earliest opportunity
• Provide technical support the CS agents to
  provide the best possible service to players
• Buddy up with all new starters to give thorough
  on the job training Receive escalated player
  concerns and take on the harder cases to support the CS agent team

Requirements

You will have solid 1-2 Years Online Gaming experience and happy to relocate to Gibraltar and Multilingual preferrably Brazilian/Portuguese/German fluent to Professional level.

Benefits

Fantastic Salary and Relocation Allowance + Quarterly Bonus + Private Health Care + shift allowance paid at time and half for Weekends and late shift

Apply Today for Immediate Interview!! Fantastic Career offering Fantastic Relocation Allowance relocating to Gibraltar/Spain!!!