Senior Business Analyst

PROGRAM OVERVIEW:

The Massachusetts Executive O ce of Health and Human Services (EOHHS) is the largest secretariat in the MA state government comprised of 16 agencies with over 23000 employees statewide. EOHHS services directly touch the lives of slightly more than one in four residents in the Commonwealth some of our most vulnerable citizens including children youth adults and elders. EOHHS provides access to medical and behavioral health care substance misuse treatment longterm services and support and nutritional and nancial bene ts to those with low incomes. We connect elders individuals with disabilities and veterans with employment opportunities housing and supportive services. We steer troubled youth towards a more successful path and do everything possible to keep children in our child welfare system safe. We support developmentally disabled mentally ill blind deaf or hard of hearing individuals.

The Executive O ce of Health and Human Services is seeking an experienced professional Senior Business Analyst to join the IT team supporting the Department of Transitional Assistance.

DETAILED LIST OF JOB DUTIES AND RESPONSIBILTIES:

• Support Agile Systems Development Life cycle: Requirement Definition Analysis Design development testing and postproduction maintenance.
• Provide business systems analysis and process redesign expertise interacting with business internal and external users to clearly define and document requirements.
• Experience managing agile requirements prioritizing requirements and scoping for sprints.
• Experienced in using JIRA Confluence and SharePoint.
• Monitor systems operation; review daily reports including but not limited to tickets error reports; track research and resolve reported issues.
• Gather requirements by facilitating JAD sessions analyzing system workflows and processes.
• Evaluate information from multiple sources and prioritize user requirements using MOSCOW and other techniques.
• Understand systemic data requirements as they relate to enhancing/changing the business process or system.
• Participate and/or coordinate required testing/validation of system enhancements and fixes creating and/or executing the test cases including problem determination and resolution.
• Use database querying tools (e.g. TOAD) to run queries for data validation and meet agencys reporting needs. Working knowledge of SQL.
• Provides status updates to business leads/stakeholders and attains timely requirement approvals on documentation.
• Prepares all system documentation including but not limited to business analysis summary research presentations requirements and detailed design documents.
• Monitors System Requests Change Orders and Information Requests to ensure adequate priority is assigned and are addressed timely.

• Facilitates project meetings and promptly creates/disseminates project summary/meeting notes and status.
• Reviews changes in State and Federal regulations to determine the impact on existing systems and recommends system modifications to accommodate these changes.
• Reviews database structure to ensure the design supports the application.
• Prepares data flow diagrams by analyzing the business needs of end users to determine the flow of data within the organization.
• Function as a mentor for one or more junior staff in areas of expertise such as: extensive knowledge of the Departments business operations and eligibility systems

QUALIFICATIONS:

• • Years of Agile product owner/ business analysis experience.
  • Proven skill and effectiveness in requirements gathering definition business planning data analysis process analysis business and functional requirements analysis system design testing implementation and change management.
  • Skill and experience working on Agile projects.
  • Strong oral and written communication skills with the ability to communicate to various levels of team members and management to clarify needs and evaluate alternative business solutions.
  • Demonstrated experience solving business and technical issues while supporting colleagues in a coaching and mentoring capacity.
  • Ability to adapt to evolving business processes and operations.
  • CSPO/CBAP etc. certifications preferred.