Senior Application Support Engineer - excellent new perm role in central London

Job Description

Join The Organisations EMEA Technology Group as a Senior Application Support Specialist and become a key player in providing advanced technical support for a diverse range of applications. Your role will be crucial in maintaining software stability performance and functionality resolving complex issues and driving continuous system improvement.

Key Purpose: Ensure optimal performance and reliability of The Organisations EMEA Technology Groups software applications. Focus on expertlevel support and continuous system enhancement to align with organizational goals.

Key Responsibilities:

Advanced Troubleshooting: Resolve escalated technical issues analyze complex problems and leverage indepth knowledge of application functionalities.

Multifaceted Application Support: Understand the intricacies of a diverse portfolio of applications ensuring seamless integration and addressing compatibility issues.

Incident and Problem Management: Manage incidents efficiently prioritise for minimal business impact and mitigate recurring issues through root cause analysis.

Performance Optimization: Regularly monitor and assess application performance implement optimisations and recommend system enhancements.

Collaboration and Knowledge Sharing: Partner with support teams sharing insights to enhance overall capabilities and document solutions for teamwide knowledge sharing.

Vendor Interaction: Coordinate with thirdparty vendors for issue resolution and stay updated with software releases to ensure system compatibility.

Documentation and Reporting: Maintain uptodate documentation of applications and support procedures and produce regular performance and improvement reports.

Qualifications:

• Experience in a thirdline application support role within a multiapplication environment.
• Profound knowledge of operating systems databases and programming languages.
• Exceptional analytical and critical thinking skills.
• Effective communication skills for engaging with technical and nontechnical stakeholders.
• ITIL certification or relevant experience in IT service management practices is highly desirable.

Additional Information

The Organisations Commitment: We are an equal opportunity employer committed to fostering diversity and inclusion. We value the unique contributions of each individual and believe in the strength of a diverse team. We encourage applicants from all backgrounds to join us in cultivating an inclusive and innovative workplace
What sets The Organisation apart from their competition is not what we do but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people we are passionate take personal responsibility and always do whats right for our clients. We attract and develop industry leaders empowering them to think and act differently to drive exceptional results.

About You
You are an expert.
You collaborate.
You invest in relationships.
You are enterprising.
You do whats right.