Senior Account Manager

Join Our Dynamic Team: Elevate Account Management at EDGE Tutor

At EDGE Tutor International were not just providing rewarding and meaningful opportunities for Filipino teachers we are elevating it.

Who We Are: Pioneering Excellence

Founded in 2022 by Harvard alumnus Henry MotteMuoz EDGE Tutor is on a mission to redefine online tutoring. Emerging from the esteemed Edukasyon.ph weve curated a team of experts from global giants like Education First VIPKID 51Talk and the worlds most successful tutoring platforms.

The Role: Your Impact

As an accomplished Senior Account Manager at EDGE Tutor with a minimum of 5 years of relevant experience you transcend the role of a mere liaison to become a pivotal strategic partner. Your proficiency in understanding the intricate operational needs of our partners and creating customized solutions plays a pivotal role in shaping the educational future of their students. Your achievements are not solely measured by effective account management but by your adeptness in customer retention finely tuned through meticulous attention to detail prompt responsiveness and a keen understanding of the elements influencing conversion renewal and overall customer satisfaction within your designated market. In this senior capacity you wield a significant influence in enhancing our client relationships thereby contributing substantially to the enduring success and growth of EDGE Tutor.

Your Key Contributions:

• ClientFirst Relationships: Nurture robust relationships with B2B clients ensuring they experience a partnership not just a service.
• Understanding Client Objectives: Dive deep into each clients needs uncovering academic aspirations and operational requirements with precision.

• Holistic Solution Delivery: Collaborate crossfunctionally to provide bespoke solutions exceeding client expectations.
• Proactive Engagement: Regularly check in review and meet ensuring client satisfaction and uncovering new avenues of support.
• Metrics Success: Transform metrics into goals with your strategic prowess driving achievements in attendance punctuality headcount fulfillment customer satisfaction and renewal rate.

• Champion of Satisfaction: Rapidly address client concerns maintaining high satisfaction levels and fostering longterm loyalty.

• Insightful Reporting: Craft and deliver comprehensive reports keeping our management team informed and guiding the way to future excellence.

Your Setup:

Time: Youre expected to be available when your clients operate as the first step to effective client relationships. This account operates in the Central European Timezone with midshift at 1:00 pm 10:00 pm or 2:00 11:00 pm.

Work Deliver: Remote 90% of the time requiring 2x operational meetings in Manila

Your Profile for Senior Account Manager Role

Educational Foundation: Possess a degree in education business administration marketing or a related field or demonstrate equivalent handson experience.

Proven Expertise: Showcase a robust track record of a minimum of 5 years in account management sales or customer relations with a preference for experience within the education sector.

Effective Communication: Demonstrate stellar communication negotiation and presentation skills to engage clients and internal teams effectively reflecting your senior role.

ProblemSolving Mastery: Exhibit exceptional proficiency in resolving challenges adeptly applying a customercentric approach to craft tailored solutions that align with the complexities of our educational partners.

Master of Multitasking: Display independence and finesse in juggling multiple educational accounts showcasing your ability to prioritize tasks efficiently within a senior capacity.

Leadership Skills: Strong leadership capabilities evidenced by your ability to guide and influence teams toward common objectives a critical component of the senior account manager role.

Educational Advocacy: Express a genuine passion for education coupled with a strong drive to impact the educational community positively. Your commitment to bettering the educational landscape aligns seamlessly with the senior responsibilities of the role.

Ready to redefine account management in the realm of education Join our spirited team at EDGE Tutor and create a lasting impact today. Apply now!