Senior Account Manager

Greater Talent Group Headquartered in Austin Texas redefines Talent Acquisition and Fractional HR Excellence with innovative strategies. We curate highimpact professionals aligned with company culture and objectives while our Fractional HR services provide tailored solutions for dynamic growth. Our collaborative partnerships national reach technical expertise and unwavering integrity drive industryrecognized and awardwinning corporate cultures.

Greater Talent Group has an exciting opportunity for a Senior Account Manager Remote United States to join a dynamic and driven team at a Series B SaaS company.

As a Senior Account Manager you will play a pivotal role in maximizing the potential of our existing customer accounts through strategic expansion and retention initiatives. This position demands an indepth comprehension of our products and services to effectively renew upsell and crosssell thereby assisting clients in achieving their objectives through our security and wire fraud prevention tools.

Key Responsibilities:

Support the Customer Success Team through the entire renewal and expansion cycle from pipeline management and pricing proposal creation to forecast management and final deal closure.
Develop strategic account plans aligned with the companies goals and customer objectives ensuring high satisfaction and retention levels.
Execute win/win renewal negotiations to maximize contract value while nurturing client relationships.
Collaborate closely with our Customer Success team and other internal departments to deliver a seamless and integrated customer experience.
Identify and engage with influencers and decisionmakers (directly or via the CSMs) within these business units fostering trust and pathways to expansion.
Handle commercial inquiries and requests from customers promptly and effectively.
Partner with leadership to refine playbooks and strategies to better arm the Customer Success organization to handle most account management functions.

Requirements:

Although not a strict requirement candidates for this role will typically have 8 years of relevant SaaS experience in Sales Account Management (successful contract renewals) or Customer Success.
Demonstrated success in closing recurring revenue SaaS deals with a portfolio of customers that range in size and stakeholder sophistication in the buying process.
Strategic mindset with a passion for understanding and effectively communicating our technology's benefits.
Proven track record as a closer confidently working through discovery situations uncovering business needs and discussing value and pricing.
Serviceoriented with a willingness to go the extra mile for clients.
Proactive mindset taking charge of the commercial plan and initiating action.Ability to thrive in an agile evolving environment and willingness to experiment and iterate quickly.
Strong team player with excellent collaboration skills and a focus on team success.