Scheduler Admin

Redefine Success with Our Client s International Role!

Set foot on a journey where your work transcends borders collaborating with diverse colleagues from around the globe all while contributing to the growth of our global clientele no passport required. In todays interconnected world your career can thrive on an international stage right from the comfort of your homeland. As a Service Scheduler youll play a pivotal role in ensuring timely and highquality service delivery for our client s business. Working closely with service coordinators diagnostic leads and technicians youll craft effective schedules that optimize customer satisfaction. Join us and be part of a dynamic team shaping the future of manufacturing and machinery all from within your own community.

Here s an overview of your future role:

Employment type: Fulltime
Shift: Day Shift (Mon Fri; 7AM 4PM)
Work Setup: Hybrid Eastwood/Makati
Perks: Day 1 HMO Abovemarket salary Global exposure

What do you need to succeed

• 3 years of experience in a scheduling role
  
• Previous experience scheduling high volumes of services within a fastpaced environment
  
• Advanced computer skills including proficiency in MS Office and scheduling software systems
  
• High level of organization and communication skills
  
• Relevant knowledge of equipment installation and service regulations
  
• Extremely organized with a high attention to detail
  
• Excellent negotiation and listening skills
  
• Outstanding time management skills
  
• Strong ability to achieve results and influence others
  
• Exceptional communication skills
  
• Resultsoriented
  
• Structured and organized thinker
  
• Outstanding influencing and coaching skills
  
• Strong customer service focus
  
• Highly capable collaborator
  
• Experience in a highly crosscollaborative role in previous positions
  

What awaits you in this role

• Ensure rostering and scheduling of install and service technicians is logistically sound efficient and effective utilizing staff and contractor resource pools in compliance with industrial awards and agreements outlined in contracts.
  
• Attend to daytoday rescheduling to cover unplanned changes in technicians availability including personal leave and emergency replacement or backfilling requirements.
  
• Ensure alignment between the skills required for the service or installation and the technician s skills and qualifications scheduled for the job at all times.
  
• Generate technician callout rosters within the required rostering software program and agreed roster issue timeframes.
  
• Maximize the use of available technicians through effective job allocation minimizing job costing.
  
• Minimize technician travel time when rostering them for jobs.
  
• Provide constant communication and job status updates to service and network customer service coordinators diagnostic managers the network manager and other Levanta departments such as warehouse project management and sales equipment ordering as required.
  
• Regularly and adequately communicate lacking technician resources or oversupply of technician resources to the Network Lead and Service & Network Manager.
  
• Ensure adequate briefs are received from diagnostics managers to facilitate sending the right technicians to the right jobs at the right time.
  
• Complete monthly reporting on schedule adherence and customer feedback as required.
  
• Complete costed schedules and costed schedule changes as requested.
  
• Develop and optimize the scheduling software.
  
• Develop route mapping per state.
  
• Manage scheduling systems to optimize the technician and contractor workforce within agreed customer service times.
  
• Work to maximize systems connection to allow for as much automation and automated systems reporting as possible.
  

Why choose us

• HMO coverage upon hire
  
• Prime office location (Eastwood/Makati)
  
• Competitive salary
  
• Hybrid work setup
  
• Day shift schedule
  
• Direct exposure to international clients
  
• Standard government and Emapta benefits
  
• Realistic career growth opportunities
  
• Upskilling through Emapta Academy
  
• Diverse and supportive work environment
  

Whom you ll work with:

Our client stands at the forefront as Australias leading provider of Heavy Vehicle Workshop Equipment dedicated to empowering automotive workshops to achieve enhanced efficiency reliability profitability and safety. With a legacy spanning over 25 years in the workshop equipment supply industry and nationwide sales and service capabilities our client embodies expertise and reliability. They offer comprehensive workshop solutions covering every facet of workshop fitout from initial concept and design to sourcing procurement equipment supply and postsales service and maintenance. Having assisted over 1000 vehicle workshops across Australia and New Zealand our client has a proven track record of delivering exceptional results and exceeding customer expectations.

Who are we

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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