SAP Service Delivery Lead

Note: We need candidates who are currently working as Delivery Lead/ Manager in Support projects and should we well versed with support activities.

JOB Description:

Effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers) and service delivery manager (ensuring Premium Engagement Services are delivered as contracted).

10 Years of SAP Service Delivery Lead/Manager experience responsible for owning both the management and delivery of SAP services to customers in adherence with contractually agreed SLAs

End to end management of the SAP Service management function (Service Management Incident Management Change Management Problem Management)

Experience within ITIL environments and well versed with AMS projects.

Experience in SAP RUN and Agile delivery methodology.

Experience of having worked in an onshoreoffshore model team building and developing the SAP support team

Commercial awareness and managing and improving complex contracts.

Previous experience of working as an SAP Functional (SAP SCM) is mandatory.

Excellent written and spoken communication skills strong business acumen and presentation skills ability to think freely and innovatively strong cultural awareness respect diplomacy and professionalism.

Ability to build trustbased relationships and strong networks in customer IT/Business and SAP Ecosystem

Proven problemsolving skills and strong work ethic are required.