Sales Team Leader

Overview:

Key Responsibilities:

• Supervising and guiding team members to ensure productivity and efficiency
• Developing and implementing strategies to improve team performance
• Handling escalations and complex customer inquiries
• Conducting performance evaluations and providing feedback to team members
• Monitoring team performance and identifying areas for improvement
• Providing leadership and direction to the team
• Ensuring compliance with company policies and procedures
• Resolving team conflicts and issues
• Coordinating with other departments to ensure smooth workflow
• Assisting in the recruitment and training of new team members
• Reporting on team performance and progress to upper management
• Ensuring high levels of customer satisfaction
• Implementing effective communication channels within the team
• Creating a positive and motivating work environment
• Managing schedules and shifts for the team

Required Qualifications:

• Bachelors degree or equivalent work experience
• Proven experience in a leadership or supervisory role
• Excellent communication and interpersonal skills
• Strong problemsolving abilities
• Ability to manage and motivate a team
• Indepth knowledge of US & UK process operations
• Customer serviceoriented mindset
• Ability to handle escalations and difficult situations
• Strong organizational and time management skills
• Proficiency in relevant computer applications
• Ability to work well under pressure
• Understanding of performance evaluation processes
• Knowledge of relevant legal and regulatory requirements
• Flexibility to work in shifts and adapt to changing schedules
• Ability to handle confidential information with integrity

leadership,communication,team management,customer service,management