Sales Support Professional 1

Description:

Key Responsibilities include:
Own the order-to-invoice relationship with external customers for asset, service contract and T&M events.
In conjunction with the RPA processes, identify gaps/inefficiencies in the RPA solution; apply structured problem-solving techniques to drive process solutions and improvements.
Monitor, track and report RPA performance for continuous improvement.
Analyze data and formulate findings in PowerBI dashboards to drive process improvement.
Partner with Quality team to identify adverse trends and systemic issues to ensure accurate root-cause analysis.
Conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies
Lead improvement projects within the organization
Participate in roll-out, training and communication of process improvements and projects
Write detailed business requirements documents
Execute Proof of Concept (PoCs) and Proof of Value (POVs)
Identify and apply innovative technical solutions to perform mass updates of contracts, service agreements, asset data, etc.
Build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling; Service and Sales Executives to effectively manage assigned territory. Interactions will be with both country and global colleagues.
Collaborate with Collections department as needed to facilitate payment from customers for disputed invoices
Develop solid understanding of IT landscape and ability to comprehend/translate IT infrastructure.
Understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies.
Ensure accuracy of books and records.
Required Knowledge/Skills and Experience
Experience with business process improvement, digitalization, or similar functions.
Demonstrated analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement
Demonstrated understanding of basic accounting and finance principles.
Ability to work with business analytics tools, conduct data analysis and recommend solutions
Ability to evaluate and support implementation of new tools
Proven ability to manage projects/tasks to ensure timely delivery with high quality results
Adaptable to change, and work well within a team environment
Proficient with MS Office tools (Excel required; PowerApps preferred)
Strong interpersonal skills
Demonstrated ownership and accountability
Ability to work with all levels of the organization,
Strong change management capability
Preferred Education
BS/BA in business or related fields preferred