Sales Support - Executive

Overview:

Key Responsibilities:

• Responding to sales inquiries and providing product information to potential customers
• Assisting customers with product selection and making recommendations
• Processing sales orders and ensuring accurate pricing and inventory availability
• Handling customer inquiries and providing comprehensive support via phone email and chat
• Resolving customer complaints and escalating issues as needed
• Collaborating with sales teams to meet and exceed sales targets
• Following up with customers to ensure satisfaction and resolve any outstanding issues
• Updating customer records and maintaining accurate sales and support databases
• Assisting with sales and marketing campaigns and promotions
• Providing feedback on customer preferences and market trends to the sales and marketing teams
• Participating in product and sales training sessions to enhance product knowledge

Required Qualifications:

• Bachelor s degree in Business Administration Marketing or related field
• Proven experience in sales and customer support roles
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fastpaced environment
• Excellent problemsolving abilities and a customerfocused mindset
• Proficiency in CRM software and Microsoft Office suite
• Ability to work independently and as part of a team
• Excellent organizational and time management skills
• Understanding of sales techniques and customer relationship management
• Flexibility to work occasional evenings and weekends as needed

communication,customer service,crm