Sales Operations Manager

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy which assists businesses in creating positive interactive and successful customer interactions using a blend of human touch and technology. Together were looking for aSales Operations Manager to join their teams in Gdask.

Position: Sales Operations Manager

Location: Gdask Poland

Work Model: Fully onsite

Employment type: Fulltime

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Take responsibility for the overall provision of the relevant line of Services byVendor
• Serve as liaison between the partner and Vendor development andoperational team
• Proactively update and flag to partner emerging issues
• Optimize program operations with a focus on process management keystrategic initiatives per quarter
• Manage the scheduling and chairing of all account review meetings andwork with applicable managers and dedicated operations leads to reviewdaily weekly and monthly operations and performance
• Ensure agreed deliverables are met on time and in right quality
• Conduct regular coaching and development of the team lead group

REQUIREMENTS:

• Minimum of 7 years of diverse experience in scalable operations and sales
  environments ideally with experience in managing internal and external (3rdparty Vendor partners) stakeholders
• Strong collaboration skills across function and regions ability to adapt to a
  fastpaced international work environment with a passion for making animpact and share best practices
• Strong critical and analytical thinking with an entrepreneurial and proactivemindset
• Ability to effectively prioritize tasks and manage time even under highpressure situations
• Exceptional communication and presentation skills
• BA/BS or MA/MS degree & equivalent experience
• Excellent communication skills in C1 English further language skillsin Polish / Czech / Hungarian / Romanian or German would be an asset

OFFER:

• Fixedremuneration
• Work hour Monday Friday 9 17:15
• Freedom to implement your own ideas in a highly motivated team
• Close cooperation with other departments
• Demanding and comprehensive area that encourages shaping customerservice for our key partner
• Internal training and learning opportunities
• Career opportunities in an international company
• Committed and motivated Team
• A modern office in the Olivia Business Center complex with modernworkplaces as well as free drinks and fruit
• Private medical healthcare