Sales Help Specialist

Sales Support II

Hybrid if possible like the candidate to reside in the Denver area.

the candidate would have experience supporting sales or spent time in sales demonstrated the ability to find and share information on complex topics and can operate with little supervision if necessary.

Job Title: Sales Help Specialist

Role description:

The Sales Help Specialists mandate is to support the sales organization using knowledge of company products services and technology. We provide Sales Enablement and Change Management Services to the organization by providing fast and reliable access to knowledge on sales processes programs and productivity tools assisting with daytoday questions and issue resolution and preparing and delivering training and learning content. You will also work with Customers and Solutions Providers to support procurement setup questions.

What You Would Do DaytoDay

Be a key contact for Sales to solve issues coming from the daily work while suggesting training to cover knowledge gaps.
Respond to and resolve internal inquiries about applicable business systems and operations.
Provide onboarding support for new Sales hires. Work with Sales Managers to identify training needs and tools. Engage with new hires in the first weeks and contribute to reducing nonproductivity periods.
Support procurement setup questions from Sales Solution Providers and Customers
Deliver effective presentations to a variety of audiences.
Drive adoption of tools and continuously solicit feedback for improvement.
Act as a change agent for critical organizational transitions. Drive positive change essential for the success of the function.
Work with key stakeholders and initiate action to effectively support and improve business systems tools and processes.

Business Acumen

Extensive understanding of client processes policies and tools.
Effectively deliver presentations and training in person and remotely to maximize material retention.
Able to thrive in an environment of constant change.
The ability to be reactive and proactive to meet the needs of business.
Embrace a philosophy of transferring knowledge.
Customerfocused (sales advocate)
Seek cultural perspectives and welcome diversity
Leverage reporting and data for solution recommendation (ability to influence with data).
Demonstrated ability to collaborate with various groups within the organization
Desire to review processes and drive optimization and innovation.
Manage information from the multiple parallel work streams and integrate key details into our standard processes.

The Basic Job Requirements
BA BS or equivalent experience.
2 years sales/support or similar experience.
Excellent interpersonal and communication skills including writing and presenting.
Highly organized with a proven ability to get the job done.
Dedicated to service and customerorientated.
Strong work ethic and quality standards
Proficient with multiple desktop applications including MS Office SharePoint Wiki DocuSign MS Teams
Detailoriented multitasker comfortable in a fluid everchanging environment.

Pay Scale $2527/ hr on w2
Please note payscale differs depending on work location and experience