RPA Change Management Specialist

We seek a highly motivated and detailoriented RPA Change Management Specialist to join our team. In this role you will be crucial in ensuring the smooth and efficient implementation/deployment of RPA initiatives while promoting a culture of continuous process improvement. You will utilize your change management expertise to review and approve RPA change requests in ServiceNow ensuring all necessary documentation and approvals are in place before deployment. Additionally you will be instrumental in the intake process for new RPA licenses and service accounts contributing to our organizations ongoing automation efforts.

Key Responsibilities:

• RPA Change Management:
  • Review and approve change tickets for RPA deployments in ServiceNow (average of 135 tickets monthly).
  • Ensure all required documentation is included in each ticket including:
    • User Acceptance Testing (UAT) signoff
    • Inventory of all associated files scripts and configurations
    • Solution Design Document (SDD) availability
    • Installation validation and rollback plan documentation
  • Collaborate with RPA user groups (Example: Scrum master developers) to address any issues or missing information in change tickets.
  • Assist in developing and maintaining robust documentation standards for RPA change management governance.
• RPA Intake Process:
  • Review approve and assign licenses for Automation Anywhere.
  • Review license chargebacks for UiPath.
  • Map service accounts and VDI/server access for approved license requests.
• Process Improvement:
  • Actively participate in process improvement initiatives related to RPA change management.
  • Analyze current processes and identify opportunities for automation and optimization.

Required Skills & Experience:

• 1 years of experience in IT change management process analysis or a related field.
• Experience with RPA change management methodologies is a strong plus.
• Familiarity with ITIL framework is preferred.
• Proficiency in ServiceNow and at least one RPA platform (e.g. Automation Anywhere UiPath) is essential.
• Experience with one or more of the following is highly desirable:
  • QuickBase
  • Power Platform (Power App Power BI)
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage multiple tasks simultaneously.