Responsible Gaming Analyst Danish Speaking

Award winning Online Casino Company offering the widest variety of games in the industry Our team constantly strives to provide revolutionary casino innovation swift and secure payments excellent customer service and unforgettable player experiences

Responsible Gaming Analyst Danish Speaking

IGaming Malta

Up to % Annual Bonus Flight Relocation Allowance Weeks FREE Accommodation Private Health Insurance Fantastic Career !!

As Responsible Gaming (RG) Analyst you will be responsible for safeguarding our players and the business You will liaise with players by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation

Responsibilities and Duties

• Analyse riskscoring reports to identify potential addictive behaviour contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks selfexclusion and account blocking
• Monitor escalated player registrations to prevent and avoid underage gambling
• Monitor escalated selfexcluded players to assess risk and refund eligible players
• Monitor and review followup case report on a daily weekly and monthly basis
• Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
• Adopt a solutionfocused approach to assist vulnerable players
• Recommend changes and/or amendments to Responsible Gaming operational activities and processes
• Work closely with the Responsible Gaming Management to instil a culture of Responsible Gaming through promoting awareness and delivering training as required

• Language proficiency native or fluent Danish speaker who can also speak and

write English fluently

• To have keen interest in the psychology of addiction regulatory and
• compliance knowledge
• Ability to listen effectively and understand others empathy
• Willingness to learn and strive to improve business operations
• Positive mindset and a flexible approach
• Ability to work well in a Team
• Have analytical thinking with excellent attention to detail
• Ability to work in a fastpaced dynamic environment

Up to % Annual Bonus Flight Relocation Allowance Weeks FREE Accommodation Private Health Insurance Fantastic Career !! other Benefits

• Interview with our TA Specialist
• Online assessment
• Interview with the hiring manager
• Final interview with the Head of RG