Reservation Specialist - Hospitality

Job overview

We are looking for Reservation Specialist for a hospitality Industry. As a Reservation Specialist you will be responsible for handing all the reservation bookings through various channels and assisting the customer to choose the best service based on their needs.

Job Responsibilities:

• Handle reservations through various channels such as phone email online platforms or inperson
• Assist customers in selecting appropriate services or accommodations based on their needs.
• Input and update reservation information in the booking system.
• Provide exceptional customer service by addressing inquiries resolving issues and ensuring customer satisfaction.
• Communicate with customers to confirm reservations provide information about services and answer any questions they may have.
• Coordinate with other departments (e.g. front desk housekeeping sales accounts) to ensure smooth operation and fulfillment of customer requests.
• Work closely with the sales and marketing teams to promote special offers or packages.
• Maintain accurate and uptodate records of reservations cancellations and customer interactions.
• Generate reports as needed to analyze reservation trends and performance.
• Process payments and confirm payment details with customers.
• Follow established procedures for handling deposits cancellations and refunds.
• Stay informed about company policies industry regulations and compliance requirements.
• Ensure that all reservations adhere to company standards and policies.
• Identify opportunities to up sell additional services or upgrades to enhance the customer experience.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers desired travel dates
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process. Providing support to customers who may need to amend or cancel a reservation.

Job Requirements:

• Graduate in any stream
• 13 years of Experience in similar role is necessary
• Problem Solving and analytical thinking skills
• Written and verbal communication skills
• Ability to work flexible hours including weekends
• Excellent Interpersonal communication skills
• Good Knowledge on reservation system
• Good Computer knowledge

Location: Calangute Goa