Representative Customer Service I

Job Summary: Responds to inquiries expedites critical orders communicates dispositions researches and resolves problems and researches orders. May provide quote preparation order tracking backlog processing invoicing returns discrepancy resolution customer credit problems and/or other such support to sales team members and/or external customers. Identifies investigates and participates in opportunities to improve processes and procedures to include various key performance metrics. May also perform other duties as assigned. Job Level Specifications: Acquiring basic knowledge of job content practices and procedures. Still learning skills necessary to fully perform job. Performs functions that are routine in nature with minimal complexity or variation. Works is performed under supervision and receives detailed instructions to perform tasks. Follows priorities provided to them for performing work. Interacts mostly with immediate peers within assigned work group. Limited interaction and information exchange with other work groups may be required to perform role. Based on nature of the role may field requests from others in the organization. Impact of decisions is typically contained within assigned work. Experience: Typically less than one year Education/Certification: High School Diploma or equivalent Distinguishing Characteristics: Basic computer email phone and communication skills. Must be able to multitask and work in a fastpaced warehouse environment.