Remote Customer Service Representative CSR FL COMM

About Capitol Bridge 
Founded in 2012, Capitol Bridge is based in Arlington, Virginia and is a SBA 8(a) Certified Small Disadvantaged Business with proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews

We are looking for enthusiastic, experienced CSRs (Level I) to continue positively impacting our customers!

To prepare you for this endeavor, Capitol Bridge will offer paid, comprehensive training that will provide you with the tools and resources to assist caller(s) with the highest level of service, support, and professionalism.

Candidate MUST be able to work a full-time schedule. Monday thru Friday Hours of Operation vary from 7:00 AM to 7:00 PM. (subject to business needs)

This is a temporary project with a chance of contract extension.

Hours of Operation: We provide support to our client from Monday-Friday, 7:00 AM-7:00 PM EST.
Availability for all shifts within this timeframe is required.

Pay and Benefits:
Base Rate: $ 17.50 perhr.
Medical, Dental, and Vision benefitsavailable.
401(k) available with company match
Paid holidays
PTO

Start Date: 02/19/2024

Required Skills: Responsibilities include (but not limited to):
• Using standard call-center technology: telephones, e-mail, and web browsers
• Responding to numerous phone inquiries daily
• Assisting callers in finishing online applications
• Responding to telephone inquiries within set time parameters
• Reporting problems through an easy online system
• Respond to written and telephone inquiries from claimants and third-party contacts.
• Participate in other activities such as training, attending team meetings, reviews of internal and external communications.
• Adhering to the provided schedule and privacy rules set forth by the programs we serve.
• Completing all assigned training as necessary
• Perform other duties as assigned by leadership.

Education and Qualifications:
• High School diploma or equivalent (Required)
• Minimum 1-2 years of customer service experience (Required)
• Must be able to speak and read English fluently (Required)
• Prior UI experience is preferred.
• Open to work weekends and overtime hours (As needed)
• Ability to multitask using 2 or more systems and monitors/screens while taking calls.
• Must be able to type a minimum of 20 WPM.
• Ability to work within established turnaround times.
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
• Ability to work as a member of a team.


Screening Requirements for Employment Opportunity
As part of our selection process for this position, you will receive requests for a background check and possibly a drug screen. It is crucial that you respond promptly to these requests, as we aim to fill our vacancies swiftly. Please be aware that non-responses may lead to disqualification from this employment opportunity.
Please note that employment in this role is contingent upon the successful completion of a background check.

Reasonable Accommodation
If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned.  

EEO Statement

Capitol Bridge is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice 
We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt-out at that time.