Remote Customer Service Advisor

We are currently seeking an Customer Service Advisor to join our team. As a family owned agency we take pride in providing the most customized and personalized services for all types of vacations.

As an agent with us you will work with a variety of vendors to plan vacations ranging from theme park vacations honeymoon getaways destination weddings bachelorette parties cruises allinclusive resorts and much more. Your main goal is to make every vacation stress free and enjoyable for our clients.

We are looking for someone who is dedicated to providing top notch customer service has excelled communication and organizational skills and is comfortable working in a fast paced environment.

Responsibilities:

• Research various destinations and needs of travel regarding prices customs weather conditions reviews etc.
• Diagnose the clients specifications and suggest suitable travel packages and/or services
• Organize travel from beginning to end
• Supply travelers with pertinent information and useful travel material
• Collect deposits and manage client payments
• Use promotional techniques and prepare promotional material to sell itinerary and tour packages
• Handle unforeseen issues and determine eligibility for credits/refunds
• Maintain relationships with key persons
• Keep financial statements and documents
• Ask for help and guidance when needed
• Proficiency in English; multilingualism is a plus
• Exemplary sales skills and customer oriented approach
• Well versed in various areas of travel (Domestic international business holidays groups individual etc)
• Ability to present persuade and communicate effectively
• Demonstrate ability to handle crises

Benefits

• Travel perks
• Opportunity to work with the best vendors
• Flexible Schedule
• Full training provided so no experience is necessary

Requirements:

• Must be legally authorized to work in the United States
• Must have a reliable internet connection computer or smartphone
• Must be available to attend live and recorded trainings and meetings
• Must be selfmotivated have a positive attitude and will be willing to learn and adapt
• Must be able to work independently but are you passionate about travel and love helping others create unforgettable experiences

Remote Work :

No