Relationship Manager

Overview

Key Responsibilities

• Build and maintain strong longlasting customer relationships
• Act as the main point of contact for clients
• Develop and execute strategies to grow the client base
• Understand client needs and propose solutions that meet their objectives
• Negotiate contracts and close agreements to maximize profits
• Collaborate with internal teams to ensure client needs are met effectively
• Resolve client concerns and issues in a timely manner
• Identify opportunities for upselling and crossselling
• Keep accurate records of client interactions and transactions
• Stay uptodate with industry trends and best practices
• Prepare regular reports on client satisfaction and revenue growth
• Attend industry events and conferences to network and build relationships
• Conduct market research to identify new business opportunities
• Ensure compliance with company policies and regulations
• Manage and mentor a team of relationship management professionals

Required Qualifications

• Bachelors degree in Business Administration Marketing or related field
• Proven work experience as a Relationship Manager or in a similar role
• Demonstrated success in sales and customer relationship management
• Excellent communication and negotiation skills
• Strong problemsolving abilities
• Proficiency in CRM software and MS Office
• Ability to deliver clientfocused solutions based on customer needs
• Understanding of sales performance metrics
• Selfmotivated with a resultsdriven approach
• Ability to lead and manage a team effectively
• Knowledge of industry regulations and best practices
• Proven track record of meeting and exceeding targets
• Ability to travel as needed
• Certification in Relationship Management is a plus
• Fluency in multiple languages is advantageous

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