Relationship Manager
Relationship Manager
Posted on :
28-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2672571
About Oyo
At OYO we seek dynamic individuals with a strong customerfocus to help us become the mostloved hotel brand in the world
Key.
About Oyo in India and Business
OYO also known as Oyo Homes & Hotels is an Indian hotel chain. It is the worlds thirdlargest and fastestgrowing hospitality chain of leased and franchised hotels homes and living spaces. Founded in 2013 by Ritesh Agarwal OYO initially consisted mainly of budget hotels. Over a span of six years the startup expanded globally with thousands of hotels vacation homes and millions of rooms in hundreds of cities in India Malaysia UAE Nepal China Brazil UK Philippines Japan Saudi Arabia Sri Lanka Indonesia Vietnam and the United States.
Position
Relationship Manager
Reporting To
Area Revenue Head
Job Objective & Key Result Areas
Build healthy relationship with hotel owners
Deliver good hotel owner and customer experience
Act as a point of contact for hotel owners for operations support & escalations
Help hotel owners to manage their portfolio network improve revenue performance solve issues retain them drive customer experience
Handle hotel owner and customer escalations
Key Performance Indicators
Ensuring occupancy (URNs) month on month
Pay at Hotel (PAH) realization
Ensuring daily availability of Sellable rooms (DSRN)
Education
Graduation/Post Graduation
Experience
2 years of relevant experience in operations handling key accounts handling
Analytical Skills
Prior experience in managing crossfunctional operations and customer escalation
Demonstrate high ethical values
key performance indicators,customer escalation,revenue performance,customer experience,customer,operations,availability,relationship management,escalation,operations support,analytical skills
Employment Type
Full Time
Key Skills
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