Relationship Lead

We are on a mission to reinvent the future of care, so communities are supported to thrive, and all members of the care ecosystem are valued.

Adult social care is in crisis. Despite unprecedented demand, the care sector is under-resourced, stigmatised and undervalued. The pandemic and cost of living crisis have increased strain on community services and the burden on informal family carers is immense. Demand continues to accelerate, far outstripping supply. The root cause is that people don t like the roles on offer in the current time-and-task, command-and-control model of delivering care. This crisis shows no sign of slowing.

At BelleVie we are treating the root causes of the care crisis, through a radical new way of working which is built on strong communities, thriving relationships and technology that drives efficiencies, resulting in better outcomes for all.

We are bringing life and energy back to the care sector. Our teams build communities that care and focus on people, not tasks. We care about people s needs, hopes, desires and fears. Care is about supporting a life well lived, it s work with meaning, not just a job.

Inspired by the success of the Dutch Buurtzorg model, BelleVie operates self-managing teams of care workers who work together to serve their local neighbourhood. This innovative and new model is enabled and scaled by our proprietary Wellbeing OS technology platform and funded by a monthly subscription. Alongside this is our custom built marketplace tech platform that will enable those that find sourcing trusted home services a challenge to access a curated marketplace of vetted partners, further enabling them to live better lives, independently for longer at home.

BelleVie has already achieved great success since launching in 2019, with 95% of supported families highly recommending us and multiple national awards to our name. We are embarking on a rapid growth phase to scale our model, building on our experience from our pioneer teams in the Thames Valley and North East.

We are looking for a very special person to lead on building client relationships and sales in both our Oxfordshire and Buckinghamshire regions. You will be the face of BelleVie and will be able to create a warm, friendly first impression, building strong relationships with the people we support and their families.

This role is a combination of developing new client opportunities as well as servicing existing relationships. The ideal candidate will have that critical combination of being commercially minded and values driven. If you want to make a difference to people s lives, then this is the role for you.

The Relationship Lead for Thames Valley will:

• Be based in the Thames Valley, have a car and be able and willing to drive to appointments in both the High Wycombe and Oxford areas
• Be passionate about supporting older or vulnerable people to live their best lives
• Have past experience in both sales and relationship management
• Have a high degree of accuracy with both numbers and written communication
• Be an exceptional communicator, with the ability to demonstrate real and genuine empathy
• Be a team player and a self starter
• Have high integrity
• Be values driven, sharing in our vision to change the way Care is delivered
• Tech savvy (we use a variety of applications including Hubspot CRM, Google products as well as our own proprietary tech)

The Relationship Lead will be responsible for:

New business

• Handling all in-bound enquiries for Thames Valley (from self funders, NHS and local authorities) via phone, email or web chat
• To build positive relationships at every touch point (telephone, in-person, emails etc)
• Collaborating with our decentralised Care teams to make the right decisions on new care packages based on rota availability
• Producing quotations
• Managing our CRM and invoicing data, alongside the Finance team
• Forging close ties and partnerships with other care providers, community groups and charities referring people who need support to / from each other so that everyone in the care ecosystem thrives
• Being our ambassador at events with community groups and retirement villages

Existing client Relationships

• Building meaningful and trusted relationships with families and partners
• Cancelling and/or changing client visits
• Package Increases / decreases
• Draw on the relationships built with families we support to collect and request reviews on external websites and let more people know about the difference BelleVie makes to the lives of people we support
• Regular phone check-ins with families and people we support to ensure that we are doing all we can to help them live the life they want at home
• Once per month weekend telephone cover
• Work with the Care Support Teams to ensure a smooth onboarding process of new people to support
• Collaborate with Marketing to provide feedback on what s working and what s needed

We promise you:

• We pride ourselves on working flexible hours - walk the dog, collect the children from school around your work. We each take personal responsibility for our outcomes and making sure we re available to our colleagues. We count outcomes not hours, but expect this role to be your full time work
• Remote - but you must be based in or close to Oxfordshire/Buckinghamshire
• A supportive environment, working in a team with a variety of skills and experience who will enable you to be the best you can
• Monthly Wellness Activities
• Birthday off work
• Full-time role, working from home (37.5 hours per week)
• Salary: 28,000 to 30,000

Skills :