Regional Service Manager East Mids

Job Summary:

• To have overall responsibility for the productivity and profitability of the service engineers within the region.
• Promote and adhere to safe working practices following all relevant safety guidelines regulations and procedures.
• Regional responsibly for the delivery of all servicerelated activities (maintenance callouts and remedial works) and ensure KPI & SLA performance is adhered to.
• Support contracts start up and mobilisation.
• Build and maintain strong customer relationships.
• Demonstrate knowledge and compliance to industry regulations.

Responsibilities:

• To drive KPI & SLA performance through working with the Service Hub.
• To liaise with the labour controllers daily to maximise operational scheduling and control of engineers.
• To drive a positive QHSE attitude and participation of the team (including but not limited to Hazard & Near Miss reporting).
• Ensure the correct reporting of any Health & Safety incidents as per company policy and guidelines.
• Audit engineers and promote excellent safe working practices in line with company client & industry guidelines.
• To manage the development of the engineering team through regular reviews and the identification of training needs mentoring and support.
• Promote positive CQR performance and drive engagement within the engineering team.
• To be responsible for managing local HR issues including disciplinary recruitment and staff retention.
• To have regular client facing meetings and ensure first class service delivery.
• Monitor and drive client compliance across the region to ensure contractual fulfilment through the use of compliance tools and reports.
• Understanding on regional and business fiscal targets.
• Regular internal communications between different departments
• To be available for out of hours escalation as per the agreed callout rota
• Promote company culture & values.

Relevant Skills:

• Proven knowledge of Fire & Security systems
• Able to work under pressure and prioritise workloads.
• Understanding of Industry standards & regulations
• Able to demonstrate excellent PC skills (including Excel / Word / Office)
• Commercial awareness
• Financial awareness
• Understanding of ISO9001 ISO14001 ISO18001
• People skills and management
• Technical and organisational skills
• Solid communication skills
• Able to lead and motivate the team.

Experience:

Experience within the Fire & Security industry understanding industryspecific practices regulations and customer expectations.

A strong background in service delivery operations customer service is essential.