Regional After-Sales Specialist - Romania

As Regional AfterSales Specialist you will:

• Drive and develop partners service preparation execution and service performance assessment ensure annual service target and the goal achievement steering the partners continuous service level improvement.
• Regional dealer regular visit organize meeting workshop and other activities with regional partners review the business plan. Be responsible for the aftersales projects development execution and assessment.
• Secure the quality of our service network by timely training tooling and other supportive materials.
• Regional customer satisfaction follow up (NPS) assist partners to close customer complaint in time Goodwill authorization and management.
• Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.
• Support the regional aftermarket activities and service campaign implementation.
  
  

Your profile:

• HBO (bachelor or master) working and thinking level acquired by education or work experience.
• Customer service Automobile related working experience.
• Affinity with electric mobility.
• Willing to travel on a frequent basis within the territory and abroad (including potential trips to China) indication 25% of your time.
• Strong communication and negotiation skills and excellent knowledge of English. Romanian and Chinese is a plus.
  
  

We offer:

• Performance and experience based competitive remuneration pension plan.

• An exciting opportunity to be part of European transition to Zero Emissions transportation and decarbonization of the economy.
  

Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team