Receptionist

Company Overview

ProfessionLX specializes in office administration information technology and translation services where we engage our employees to empower them to excel for our customers. Engage. Empower. Excel. It s a promise to our customers that we will excel in our services and surpass expectations. Its a promise to our employees that we will engage and empower you by involving you in our companys success. Bring your talents your ideas and your experience to exceed our customers expectations.

ProfessionLX is currently seeking Military & Family Readiness Center Receptionist candidates to help McConnell AFB families navigate the military system and promoting family readiness. This position will assist families with areas of relocation transition employment personal financial readiness personal and worklife education Key Spouse family readiness voting assistance volunteer resources military child education Air Force Families Forever and Gold Star Family Member programs Exceptional Family Member ProgramFamily Support casualty assistance and survivor benefits . The successful candidate ideally has a background in the military community with an understanding of the resources needed by military families and Air Force terminology.

What you will do

• The candidate in this role is responsible for fulfilling the requirements of the M&FRC (Military and Family Readiness Center) by providing information and assistance to M&FRC customers and the base community. Key duties include handling phone calls and walkin inquiries with a calm and professional demeanor seeking necessary information efficiently and maintaining a welcoming environment. The candidate will also manage workshop registrations assist customers with online registration track customer interactions schedule appointments and handle data entry tasks.
  
• Additionally the candidate will maintain various referral tools ensure the lobby is wellstocked with updated materials and handle staff mail. Customer transactions such as voucher issuance and equipment checkout will be completed by the candidate. They will also conduct periodic inventory checks and provide technical assistance to Discovery Center visitors. Confidentiality regarding sensitive information is crucial and the candidate must maintain a professional and caring approach in all interactions.
  
• In the event of Emergency Family Assistance Center (EFAC) activation the candidate will provide reception support during standard duty hours. Furthermore they will be responsible for maintaining a clean and orderly workstation and front lobby and may serve as a key holder for opening and closing the M&FRC depending on their agreedupon work schedule.
  

Requirements

Your qualifications

• Basic understanding of military protocol and Air Force Terminology
  
• Excellent customer service skills
  
• The ability to work with a diverse population
  
• Above average oral communication skills
  
• Proficiency in Microsoft Office computer software applications
  
• Must be able to obtain access to installation and necessary computer systems
  
• Ability to maintain/update simple webbased scheduling and data entry systems
  

Benefits