Rally Production Support Engineer

We are looking for a Rally Production Support Engineer to work in a global professional services firm delivering outcomes that transform business and shape the future.

Location: fully remote no location specified

Sector: Information Technology

Tasks

1. Experience in RALLY and RDB on VAX/VMS or OpenVMS environment to do the following. In addition to working on RALLY should be open to learn and work on 3rd party applications and coordination with globally distributed tech team to solve other techbased apps issues.
2. Follow the internal processes to the T.
3. Document the transition and transition internally to the geographically distributed team.
4. From steady state: on a dayday basis resolve tickets within SLA in doing do collaborate with the geographically distributed teams to achieve better efficiency and productivity by taking advantage of work that can be done across timezones.
5. Be absolutely client experience focused and have a passion to identify opportunities to continuously improve our services.
6. Report to Leads outside of the local region and participate in preparing/presenting status reports.
7. Programming conduct code reviews and test software as needed ensuring quality of deliverables.
8. Assist in Documentation KEDB Recovery & Resolution procedures.
9. Analyze business functions and data discrepancies.
10. Communicate effectively with global team members and business users at all levels
11. Oncall responsibility on a rotation basis is required once the candidate is up to speed
12. Work would be in Energy and manufacturing functional area.
13. Flexible to work in Maintenance/Support Development Projects.
14. Execute various forms of testing unit system regression integration performance volume.
15. Experience in code management and versioning methodologies.
16. Participate in scaling the team by training others on RALLY & RDB.

Requirements

Minimum qualifications

• Bachelors or masters in engineering or mathematics is preferred.
• Excellent written and verbal communication skills.

Preferred qualifications

• Superior customer service mindset.
• Advanced troubleshooting & scripting skills (Debugging & scripting skills required).
• Handson experience in RALLY RDB.
• Good to have knowledge of Production support activities (added advantage).
• Ability to analyze data
• The ability to communicate friendly and cultural behavior during customer contact.
• Strong customer focus.
• Willingness and ability to multitask.
• Willingness to learn the Product/Platform and associated technologies.
• Ability to be learn and apply new processes and tools.
• Technical understanding of products/services and/or ecosystem being supported.
• French skill business/professional level written & spoken French.
• Advanced business English written & verbal as the role needs to collaborate with globally distributed team.