Quality Assurance Specialist

This is a remote position.

Elite Assistants LLC is currently seeking to hire 5 agents for a Quality Assurance Specialist.

As a quality assurance agent you will make calls to various companies as a mystery shopper to assess the performance of the customer service department.

You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters!

Its that simple! We provide the client; you make the call!

You will set your own schedule so you can work anytime that fits YOUR schedule.

Responsibilities:

• Complete a test call
  
• Call all companies provided via assigned lists
  
• Evaluate the level of customer service provided by answering representatives
  
• Document detailed information of overall experience
  
• Complete review submission form before the required deadline
  
• Ensure the form is free of errors and misinformation
  

YOU MUST PROVIDE PROOF OF US RESIDENCY

Requirements

Requirements

• Must be able to adhere to a deadline
  
• Ability to work with minimal supervision
  
• Must be selfdirected and selfmotivated
  
• Strong listening skills
  
• Accuracy
  
• Efficiency
  
• Excellent written and verbal communication skills
  

Technical Requirements

• Active Phone line (landline mobile or both)
  
• Mobile Device capable of downloading applications
  
• Valid email address
  

Benefits

• Flexible schedule
  
• Weekly pay
  
• Opportunities for advancement