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About Us:
Join one of the leading Translation & Localization Companies in the world! Future Group Company is leading the localization market since 1994 with global subsidiaries serving North & Latin America Asia Europe and MEA. Were currently expanding our team globally join our global team in our new journey now!
Job Summary:
As a Quality Coach/Specialist you will be responsible for monitoring and documenting agent communication and transactions in support of the company and departmental quality goals and initiatives. The Quality coach evaluates both verbal and written customer contacts with agents. This team member participates in the design of all quality monitoring formats and quality standards. The Quality coach will fairly and consistently review the calls and emails of agents for accuracy and coach each agent for success in executing superior service and quality to our customers. The Quality coach documents the call quality results and provides feedback and trend data to the Supervisors and Manager as required. This role is heavily analytical and requires critical thinking skills.
Job Description:
Key Requirements:
Working Conditions:
Full Time