Quality Analyst Team Leader with German

David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a Germanspeaking Quality Analyst Team Leaderfor their QA teams in Latvia. The employee will beresponsible for support and development ofthe team and creation of agreatCustomer Experience through Continuous Improvement.

Position: Quality Analyst Team Leader

Location: Riga Latvia (onsite)

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Ensure that processes are adhered to as per customer requirement
  and quality framework
• Release training need analysis for the associates and coordinate with
  training team
• Participate in audits and reviews
• Analyse operations quality performance
• Make observations identify and analyse trends and patterns
• Define and drive improvement initiatives
• Work together with stakeholders to create improvement proposals
• Contribute to customer presentations
• Manage regular and ad hoc reports
• Present initiatives and achievements on business reviews
• Follow up escalations for improvement
• Report to Quality Lead and Operations Lead

REQUIREMENTS:

• Strong verbal communication skills in German language (C1)
• C1 English skills
• At least 2 years of similarexperience in a contact center
• Bachelors degree
• Lean Six Sigma PDCA other quality improvement methodology and project exposureare an advantage
• Good data analytic and interpretation skills
• Continuous improvement and agilemindset
• Excellentcommunication skills
• Structured thinking

OFFER:

• Opportunities for growth in an international and multiculturalworkplace
• Work hours between 9 19 from Monday to Friday and 9 18 on Saturday and Sunday
• Stable remuneration
• Permanent Contract
• Medical/Health Insurance covering immediate family members as well
• Learning opportunities covering multiple domains and technical/soft skills/project management/managerial/leadership learnings
• Internal job opportunities cross projects/cross domains/cross countries
• Fun atwork activities
• Coffee etc. in office