Quality Analyst Team Leader German

David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a Germanspeaking Quality Analyst Team Leaderfor their QA teams in Hungary. The employee will beresponsible for support and development ofthe team and creation of agreatCustomer Experience through Continuous Improvement.

Position: Quality Analyst Team Leader

Location: Budapest Hungary (onsite hybrid or remote negotiable)

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Ensure that processes are adhered to as per customer requirement
  and quality framework
• Release training need analysis for the associates and coordinate with
  training team
• Participate in audits and reviews
• Analyse operations quality performance
• Make observations identify and analyse trends and patterns
• Define and drive improvement initiatives
• Work together with stakeholders to create improvement proposals
• Contribute to customer presentations
• Manage regular and ad hoc reports
• Present initiatives and achievements on business reviews
• Follow up escalations for improvement
• Report to Quality Lead and Operations Lead

REQUIREMENTS:

• Strong verbal communication skills in German language (C1)
• C1 English skills
• At least 2 years of similarexperience in a contact center
• Bachelors degree
• Lean Six Sigma PDCA other quality improvement methodology and project exposureare an advantage
• Good data analytic and interpretation skills
• Continuous improvement and agilemindset
• Excellentcommunication skills
• Structured thinking

OFFER:

• Opportunities for growth in an international and multiculturalworkplace
• 40 hours per week job with morning and afternoon shifts from Monday to Sunday on weekly rotation with colleagues
• Comprehensive training
• Competitive compensation in line with the market
• Cafeteria subscription valued 22000 HUF
• Private medical insurance for the employee and dependents
• Dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential