Qatar - Onsite - Cal....
Qatar - Onsite - Call Center Support Resources - Bilingual Arabic English speaking Candidate
العربية
Qatar - Onsite - Call Center Support Resources - Bilingual Arabic English speaking Candidate
Posted on :
17-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-02-2024
Job Description
Req ID : 2542244
Role: Call Center Support Services/Resources
Experience: 3 years
Location: Qatar (Onsite)
Contract Duration: 6 months
Education: Bachelors degree in IT related filed
Languages: Bilingual (Arabic & English) and Englishspeaking Candidate
Responsibilities:
Answering Calls: Respond to calls from faculty students and staff providing essential firstlevel IT response and support.
Troubleshooting Guidance: Assist callers in troubleshooting navigating the college site and utilizing products or services.
Diagnosis and Advice: Diagnose user problems and offer clear advice for resolution.
Logging and Documentation: Log correspondence details Into the IT Support system to maintain a record.
Composure Maintenance: Maintain composure and a positive attitude during challenging situations.
ITSM System Utilization: Use the Information Technology Service Management (ITSM) system to log and track incidents promptly resolving assigned tasks.
Collaboration and Support Levels: Collaborate closely with the second and third levels of the support team for comprehensive issue resolution.
General Maintenance Tasks: Perform routine maintenance tasks to ensure overall IT system health.
Continuous Improvement: Continuously assess and recommend enhancements in
IT solutions and support.
Performance Monitoring: Monitor hardware software and system performance metrics.
Proactive Support Approach: Maintain a proactive stance for IT support and improvement.
Cultural Emphasis: Foster a culture of collaboration and accountability within the IT support team.
Additional Responsibilities: Undertake other duties as assigned.
Mandatory Qualification Experience:
o Bachelors degree in an IT related field
o Minimum 3 of related experience with applicable certifications.
cold calling,collaboration,arabic,english,itsmf,it,documentation,troubleshooting
Employment Type
Full Time
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
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