Programmer 3

Job Description Programmer 3 User Experience (UX) Researcher

Overview:
The State of Michigan is working to transform how our community interacts with state government. As a UX researcher you will join the Office of Continuous Improvement Human Centered Design program working on enhancing the customer journey of highimpact projects across all of state government. You will collaborate closely with business stakeholders developers and designers and be a voice for our users. You will be involved in conducting up front user research and sharing feedback with the agency program.

Job Description:
As a UX researcher you will be responsible for helping define and drive the design of state services or applications. You will reveal what our users need from our services by conducting research working with crossfunctional teams and performing usability studies. These responsibilities also include inspiring change delivering oral and written presentations evaluating qualitative and quantitative data and helping the UX team better understand what would make a users experience more intuitive and seamless.

Responsibilities:
Lead and colead primary and secondary user research by facilitating workshops interviews focus groups and usability testing.

Plan and implement user research strategies and methodologies.
Organize and evaluate quantitative and qualitative research.
Conduct market and ethnographic research.
approaches.
problems.

Work with crossfunctional teams to identify and evaluate research topics and Challenge the status quo and propose innovative solutions to complex business Present and promote research findings to program owners and business stakeholders. Ask questions gather data and analyze data.
Use a diverse set of UX research tools.
Skills/Requirements:

Five or more years of UX research experience.
Strong understanding of UI Design.
Experience with:
o Creating wireframes and prototypes and using various tools (Figma Sketch or equivalent).
o Creating user personas and user journey maps.
o Empathy mapping development.
o Leading user workshops and facilitating sessions.
o Generating insights from data and effectively sharing research results.
o Planning and conducting usability testing.
o Researchrelated tasks including research planning evaluating and iteration.
o Formulating specific answerable and practical questions.
o Collaborating effectively with stakeholders and acting as a strategic partner in decisions.
o Remote testing tools.
Creating formal presentations and user finding reports
Presenting findings and recommendations to executive sponsors and business
stakeholders