Program Manager - US Market

INTRO
As one of the largest entrepreneurship networks globally, Bridge for Billions creates, designs, and manages entrepreneurship programs with foundations, corporations, and public entities that have benefited more than 3000 entrepreneurs in more than 99 countries. Its objective is to facilitate access to entrepreneurial support for all types of entrepreneurs with a common purpose: to boost innovation that solves the problems that truly matter, generate economic growth, and new decent job opportunities.

Bridge for Billions, recognized by Forbes 30 Under 30, Ashoka, and Acumen, has worked with more than 100 organizations such as Coca-Cola, Accenture or BMW, and institutions such as the United Nations in the development of entrepreneurship programs that support diverse entrepreneurs in the creation of innovative solutions for today s most pressing issues.

In 6 years, Bridge has grown to a team of 29 people from 13 nationalities, with headquarters in Madrid, where most of our team is based; an emerging LATAM HQ in Antigua, Guatemala, with a few team members; and a few people based in different places around the world. We will likely end the year 2022 as a team of 40 people.

Tasks

ROLES AND CONTRIBUTIONS

Client Relations (40%)

• Be the main contact point to our clients in the region (foundations, development agencies, companies and governments) regarding their program.
• Finalize the design of the program (timeline, selection criteria, extra content needed on top of our core curriculum, etc.)
• Understand clients needs and ensure their queries are heard and acted upon, and that ther program is a success.
• Provide detailed updates about programs health, participants comments and KPIs to the Bridge team as well as our corporate clients.
• Ensure client success and renewal process together with the Sales team.

Incubation Management (60%)

• Coordinate with our Marketing team to create materials for the program participant applications (content for the website, leaflets or guidebooks, social media posts...)
• Coordinate the selection of entrepreneurs and mentors for each new program. Support applicants and their queries. Improve selection processes.
• Plan and improve program communications, processes, and messaging. Oversee the "Matching" phase of each program where each entrepreneur finds a mentor and make it a success.
• Track entrepreneur teams progress during incubation. Host calls with entrepreneurs and mentors to onboard them, coach them, create cohort cohesion and ensure their success.
• Provide support to users through email and live chat all throughout the program. Monitor closely participants' feedback during the program and offer solutions to their challenges. Identify issues quickly and come up with suggestions on how to solve them for the program to run smoothly and provide the desired results.
• Understand client's needs and ensure their queries are heard and acted upon, and that their program is a success. Regularly meet with our clients to check-in on the program's health.

Requirements

Hard Skills

• Languages: full proficiency in English and Spanish.
• +2 years of experience in client-facing roles within the US Market (experience working with clients from there)
• Bachelor's degree in Business Administration, Communications, Marketing, International Relations, or comparable degrees
• Good writing skills, having a friendly yet professional tone, and delivering information efficiently.
• Knowledge of entrepreneurs' struggles and what they need in the early stages, able to coach or mentor entrepreneurs, speaks the language of business planning, knowledge of innovation frameworks and day-to-day of founders.
• Outstanding tech savviness: you should be at ease with tech tools such as Trello, Slack, Google Drive, or eager to learn and a quick learner. Good grasp of spreadsheets.

Soft Skills

• Growth mindset and resilience to overcome challenges, and understanding that systemic change requires hard work.
• Customer-success mindset, outstanding oral and written communication with clients.
• Problem-solver, and self-starter, who can be up and running in no time after thorough company onboarding. Someone who is not afraid to speak in front of an audience of entrepreneurs and stand up for themselves.
• Someone who's passionate about communicating and interacting with users: a good communicator.
• Strong organizational and coordination skills: you will have a lot of different types of responsibilities, so it is essential to be able to stay organized.
• You don't get easily overwhelmed or stuck in planning mode.
• You like interacting with people and networking, you re not intimidated to reach out to new people in the entrepreneurial space.
• Extraordinary attention to detail: you test things yourself before making them go public, and you dislike when your work has imperfections.
• Someone passionate about communicating and interacting with users: a good communicator. on this data to improve program outcomes.
• Digital proficiency, you like testing new tools and improving processes.
• Resourcefulness and good common sense to approach problems efficiently.

Skills we look for in all Bridge members

• Purpose alignment: This position is not just a job but aligns with your purpose, the impact you want to make in this world, and who you want to become.
• Values Alignment: You embody our 4 team values: Courage, Grit, Empathy, and Gumption.
• You have a start-up mindset highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude. You re not afraid to be responsible for the outcomes of your work and work independently when required.
• You take the initiative, are results-driven, and show empathy in all your interactions with team members, entrepreneurs, mentors, and partners.
• You have powerful emotional intelligence that lets you quickly understand people s needs and expectations and develop trust, engagement, and commitment in your relationships.
• Passion for your work and lifelong learning.
• Growth mindset and resilience to overcome challenges, and understanding that systemic change requires hard work.

Benefits

RECRUITMENT PROCESS

• Once you apply and we review your application, we will send you a quick Typeform to complete so we know we re aligned on the basics and logistics of the role.
• If we are, we ll invite you to a 1st 30-minute check-in just to explain a bit more about the process and get to know each other a little better.
• If there s a match, we will send you a practical challenge to be resolved within three days (it can vary depending on the position you re applying for)
• We ll review your practical challenge, and if it meets the goals, we will invite you to a Technical Interview where we will go over the challenge and talk more about your hard skills.
• If everything goes well, we will invite you to a Mutual Interview, a shared space where you will be able to ask us anything you want to make sure Bridge for Billions is where you want to take your next professional step!

OFFER AND LOCATION

• Compensation of 23,000 USD - 27,000 USD per year, depending on the profile
• Location: Costa Rica
• Start date: as soon as we find the right person.
• Contract type: full-time, as contractor to Bridge for Billions, PBC, our HQ in the United States.

OTHER BENEFITS:

Impact & Team

• A real vision for systemic change in the entrepreneurship sector, to make it more equitable, inclusive, and efficient
• Work on something that matters, and contribute to helping thousands of entrepreneurs from all over the world. The chance to shape the company by taking on a key role in a booming social enterprise.
• A dynamic international team of young professionals with lots of passion and a clear vision.
• Co-created values, a compass to achieve our mission: Gumption, Courage, Grit, and Empathy.
• Check out Bridge team members' reviews on .

Growth

• You will become part of a global team, with the opportunity for a full-time contract working in the Program Management subarea or another department once the internship is done.
• 4-day company retreats once or twice a year paid for by the company. Fundamental in our culture, they help us align, grow in leadership, tackle big topics, and bond as a team, and they re led by external and experienced coaches and facilitators.
• Learning budget based on a specific need or opportunity (examples: team members have accessed backend Bootcamp, leadership training, or facilitation training).
• Big feedforward and feedback culture. Monthly one-on-ones with your team lead to help you grow and in-depth individual and peer-reviews 4 times per year.
• Team members are encouraged to give talks, and give/receive internal training.

Materials, Flexibility & Remote Work

• We will provide you with a second-hand Macbook computer bought from our friends at Backmarket or equivalent so you can do your best work while preventing e-waste.

Flexible working hours and remote days.

• If you re based in Madrid we have a great office in the city center with lots of light, big screens, and a huge terrace. We love to grab lunch together and talk about life s silly and deeper things.