Program Manager - Operations

This is a remote position.

Key Responsibilities:

● Own employee NPS for Goodera’s team-based virtual volunteering offering

● Build efficient processes to enhance cross-team collaboration and reduced manual errors

● Define and track adherence with checklists across different volunteering categories to standardize event execution, and hence volunteer experience

● Collaborate with the product team to build solutions that accurately and effectively automate manual processes/ interventions

● Conduct post-mortems with the team for events with low NPS and ensure that learnings get plugged into existing processes and checklists on a continuous basis

● Develop and publish weekly reports to the leadership for communicating progress against defined goals

● Seek and analyze qualitative as well as quantitative data to derive actionable insights to improve volunteer experience and collaborate with other relevant teams to get these implemented

Requirements

Who you are:

• 3-5 years of experience in program management roles, strong preference for prior work experience in a fast-paced set-up
• Prior experience in leading and managing mid-sized teams and in effectively working with multiple stakeholders
• Own like a Founder - we are looking for an independent team captain who takes complete ownership of Goodera’s volunteer experience
• High attention to detail and an obsession for perfection
• ‘Do-er’ with a positive attitude - not afraid to take challenges head-on and work a way around them.
• You are a builder. Sleeves up, coffee on! You aren't excited to make incremental improvements to something already great. Rather, you want to create something great from the ground up.
• Bold - you are open to new ideas and experimenting