Program Management Intern LATAM

INTRO
As one of the largest entrepreneurship networks globally, Bridge for Billions creates, designs, and manages entrepreneurship programs with foundations, corporations, and public entities that have benefited more than 3000 entrepreneurs in more than 99 countries. Its objective is to facilitate access to entrepreneurial support for all types of entrepreneurs with a common purpose: to boost innovation that solves the problems that truly matter, generate economic growth, and new decent job opportunities.

Bridge for Billions, recognized by Forbes 30 Under 30, Ashoka, and Acumen, has worked with more than 100 organizations such as Coca-Cola, Accenture or BMW, and institutions such as the United Nations in the development of entrepreneurship programs that support diverse entrepreneurs in the creation of innovative solutions for today s most pressing issues.

In 6 years, Bridge has grown to a team of 29 people from 13 nationalities, with headquarters in Madrid, where most of our team is based; an emerging LATAM HQ in Antigua, Guatemala, with a few team members; and a few people based in different places around the world. We will likely end the year 2022 as a team of 40 people.

Tasks

JOB MISSION

Work hand in hand with the Relations Succes and Programs team to support entrepreneurs and mentors all along their incubation programs, specifically the ones we create with B2B clients (corporates, foundations, governments, universities...). Ensure our users from several programs from Bridge for Billions, as well as our corporate clients, have the best possible experience by identifying clients needs to deliver adequate solutions, as well as provide email and chat support, gathering their feedback, and improving processes and communication.

Requirements

ROLES AND CONTRIBUTIONS

Program Set Up & Launch (40%)

• Support our Marketing area to set up the program website as well as social media plan and potential PR initiatives.
• Support in the selection of entrepreneurs and mentors hand in hand with the Incubation Manager for each new cohort.
• Support applicants and their queries.
• Contribute to the on-boarding process of our entrepreneurs and mentors.**

Incubation Management (60%)

• Support in the "Matching" process in which each entrepreneur gets paired with one or several mentor(s).
• Provide support to users through email and live chat all throughout the program.
• Report any technical issues with the online program to our Tech team and follow up on troubleshooting.
• Track each team s progress during incubation.
• Identify issues quickly and come up with suggestions on how to solve them for the program to run smoothly and provide the desired results.
• Support in the coordination of the offboarding calls and/or Pitch Day for the programs you'll manage.
• Have a closing call with the client and present to them the impact report and satisfaction metrics.

Benefits

Hard Skills

• Languages: native-like in both English and Spanish.
• Bachelor's degree in Business Administration, Communications, Marketing, International Relations or comparable degrees
• Good writing skills, ability to have a friendly yet professional tone and to deliver information efficiently.
• Digital proficiency, you like testing new tools and improving processes.
• Previous experience at startups or with customer support, program, or account management are a plus.

Soft Skills

• A social chameleon: you're at ease speaking with a corporate director as much as with an early-stage founder or a university student.
• Someone passionate about communicating and interacting with users: a good communicator.
• A REAL entrepreneurial spirit - ready to train yourself and crave a fast-paced environment.
• Passion for your work and for lifelong learning.
• Problem-solving mindset.
• Self-starter, who can be up and running in no time after thorough company onboarding.
• Strong organizational and coordination skills: you will have a lot of different types of responsibilities, so it is essential to be able to stay organized.
• You don't get easily overwhelmed or stuck in planning mode.
• You love people and networking, you re not intimidated to reach out to new people in the entrepreneurial space.
• Extraordinary attention to detail: you test things yourself before making them go public, you dislike when your work has imperfections.

Skills we look for in all Bridge members

• Purpose alignment: This position is not just a job but aligns with your purpose, the impact you want to make in this world, and who you want to become.
• Values Alignment: You embody our 4 team values: Courage, Grit, Empathy, and Gumption.
• You have a start-up mindset highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude. You re not afraid to be responsible for the outcomes of your work and work independently when required.
• You take the initiative, are results-driven, and show empathy in all your interactions with team members, entrepreneurs, mentors, and partners.
• You have powerful emotional intelligence that allows you to quickly understand people s needs and expectations and develop trust, engagement, and commitment in your relationships.
• Passion for your work and lifelong learning.
• Growth mindset and resilience to overcome challenges, understanding that systemic change requires hard work.

RECRUITMENT PROCESS

• Once you apply and we review your application, we will send you a quick Typeform to complete so we know we re aligned on the basics and logistics of the role.
• If we are, we ll invite you to a 1st 30-minute check-in just to explain a bit more about the process and get to know each other a little better.
• If there s a match, we will send you a practical challenge to be resolved within three days (it can vary depending on the position you re applying for)
• We ll review your practical challenge, and if it meets the goals, we will invite you to a Technical Interview where we will go over the challenge and talk more about your hard skills.
• If everything goes well, we will invite you to a Mutual Interview, a shared space where you will be able to ask us anything you want to make sure Bridge for Billions is where you want to take your next professional step!

OFFER AND LOCATION

• Compensation of 700 - 1000 per year, depending on profile (about to complete a Bachelors, Masters or MBA degree)
• Location: LATAM- Remote (Argentina, Venezuela, Panama, Antigua Guatemala, Guatemala City)
• Start date: as soon as we find the right person.
• Duration: 3 months, renewable once for 3 more months, with chances of joining our team full-time based on cultural fit and performance.
• Contract type: Full-time Internship.

OTHER BENEFITS:

Impact & Team

• A real vision for systemic change in the entrepreneurship sector, to make it more equitable, inclusive and efficient
• Work on something that matters, and contribute to helping thousands of entrepreneurs from all over the world. The chance to shape the company by taking on a key role in a booming social enterprise.
• An international dynamic team of young professionals with lots of passion and a clear vision.
• Co-created values, a compass to achieve our mission: Gumption, Courage, Grit and Empathy.
• Check out Bridge team members' reviews on Glassdoor.

Growth

• You will become part of a global team, with the opportunity for a full-time contract working in the Program Management subarea or another department once the internship is done.
• 4-day company retreats once or twice a year paid for by the company. Fundamental in our culture, they help us align, grow in leadership, tackle big topics and bond as a team, and they re led by external and experienced coaches and facilitators.
• Learning budget based on specific need or opportunity (examples: team members have accessed backend bootcamp, leadership training or facilitation training).
• Big feedforward and feedback culture. Monthly one-on-ones with your team lead to help you grow and in-depth individual and peer-reviews 4 times per year.
• Team members are encouraged to give talks, and give/receive internal training.

Materials, Flexibility & Remote Work

• We will provide you with a second-hand Macbook computer bought from our friends at Backmarket or equivalent so you can do your best work while preventing e-waste.

Flexible working hours and remote days.

• If you re based in Madrid we have a great office in the city center with lots of light, big screens and a huge terrace. We love to grab lunch together and talk about life s silly and deeper things.