Program Business Analyst

Our client is looking for a: Program Business AnalystJob SummaryThe Program Business Analyst works in the Project Management Organization (PMO) to develop and manage program performance reporting and process improvement initiatives for two largescale customerfacing programs. The goal of this position is to improve the efficiency and effectiveness of program delivery activities by improving reporting to make it more automated and insightful and managing initiatives to increase the effectiveness of both project management as well as crossfunctional business processes. Detail of Job DutiesFacilitates multiple improvement teams by applying Project Management Institute (PMI) and/or Six Sigma tools and techniques to achieve resultsProactively identifies areas/potential projects where process redesign/improvement can impact efficiency quality profitability cash flow and customer satisfactionProvides process improvement knowhow methods and conceptual expertise to teamsFacilitates crossfunctional team activities related to project and process communication and introduction/improvementEnsures effective implementation of change; works with others to establish and monitors related metricsDevelops effective reporting tools for the PMO business unitAnalyzes the programs activities Key Performance Indicators (KPIs) and trends and compare analysis against service standards and best practices and industry benchmarking data; presents findings and works with the Director Project Managers and other personnel to identify and implement strategies that will address tactical and strategic goalsPrepares and tracks routine reports (project/program budget financial quality production productivity customer service operational efficiency accounts receivable unbilled work)Monitors the teams compliance with the documented project management proceduresSupports development of executive presentationsPerforms special studies and projects to improve and standardize on processes and practices within the group Assists manager to develop and implement processes and policies to improve and automate operationsSupports or leads various internal projects Ensures issues are identified tracked reported on and resolved in a timely mannerEducation and ExperienceRequired minimum level of education: Bachelors degreeDesired experience: 2 to 5 yearsExperience profile: bachelors degree in business administration Engineering or other related fieldExperience in project management process optimization problem solving facilitation and internal/external consulting (desired)Certifications Required / Desired: Six Sigma Green or Black Belt Project Management Institute PMP or CAPM International Institute of Business Analysis ECBA or higherKnowledge Skills and AbilitiesHigh level of comfort in managing complex data sets; ability to create and manage complex data models in Microsoft Excel; experience using data analytics tools such as PowerBIStrong analytical skills: ability to solve unstructured problems with minimal supervision and direction Strong system knowledge is desired including input to output flows and the ability to identify process gaps and recommend solutions to managementStrong communication group facilitation project management and change management skillsAptitude for detailed analysis and strong followup skills with the ability to identify issues and develop solutionsAbility to develop and deliver PowerPoint presentations to customer and executive stakeholdersAbility to write process documents and train stakeholders.