Product Support T1 Engineer

Unlock the Gateway to Global Opportunities!

Step into a career like no other with our international client. Experience the thrill of a global position without leaving your home forging connections that span borders. Take your career to new heights with a team dedicated to your success. With our client we believe in limitless possibilities where your impact resonates globally. Our client is looking for an intelligent and customer focused Product Support T1 Engineer to join their dynamic team. In this role you will be engaging with customers during the postsales process evaluation onboarding and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship to take part in making the future of SDWAN today. Join us break free from the ordinary and immerse yourself in a role where innovation growth and unparalleled opportunities converge. This is where your career transcends boundaries and your potential knows no limits.

• Has more than 3 years of experience working in the NOC or Network environment
  
• Experienced Support Engineer (tier12)/Technical Account Manager/Presales background from web/network/information security companies (required)
  
• Technical experience with BGP OSPF OSI WAN/SDWAN and MPLS
  
• Experience with ISP DNS DHCP NAT HTTP/HTTPS
  
• Strong computer skills with an emphasis on Networking TCP/IP Firewalls and proxy servers
  
• Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments (required)
  
• Experience working with Cloud SaaS technology provider
  
• Familiarity with VPNs IPSec security protocols and standards
  
• Excellent oral and written communication skills with a passion for working with customers
  
• Ability to adapt and work efficiently in a rapid changing dynamic environment with willingness to manager multiple simultaneous projects
  
• Ability to work effectively and thrive in fast paces environment
  
• Ability to work with globally dispersed cross cultural team
  

• Own and manage customer issues and see problems throughout resolution
  
• Research diagnose troubleshoot and identify solutions to resolve customer issues keeping positive and cando attitude
  
• Work directly with R&D and Product Management on customer issues upon full resolutions
  
• Be a focal point for the customer s need and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions
  
• Nurture the relationship with the customer through ongoing communication and periodic meetings
  
• Act as a customer advocate internally while effectively collaborating with internal teams including product management engineering sales and finance
  
• Track and monitor customer status and identify both areas of concern and growth opportunities
  
• Be a part in building and expanding the company s Global Support Services
  

• HMO coverage upon regularization
  
• Competitive Package
  
• Permanent WFH arrangement
  
• Prime office location
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Our client stands at the forefront of innovation by pioneering the convergence of networking and security into the cloud. Specializing in Secure Access Service Edge (SASE) frameworks aligned with Gartners standards They envision a nextgeneration IT security platform that eradicates the complexities costs and risks associated with traditional approaches. With our client organizations securely connect users to applications worldwide effortlessly maintaining optimal security posture through a cloudnative architecture. Their transformative impact lies in partnering with clients to shift the ownership model from "own it" to "use it" making them ready for any future challenges.

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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