Product Specialist
Product Specialist
Posted on :
23-03-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 915191
Primary Responsibilities
- Primary skill is Python and Should work with any DB
- Must have good knowledge on any cloud (at least any one AWS, Azure or GCP)
- Be part of a team of Engineers who deliver product support in the public and private cloud
- Ensure high-quality customer service
- Resolve high-profile escalations and issues, improve the customer experience, and drive initiatives that increase their likelihood of success on our platform
- Work closely with multiple Product and Engineering teams on understanding ways to improve the product. Interact with our Site Reliability Engineering (SRE) teams to drive production excellence. Advocate for our customers
- Reproducing customer issues, file bug reports and coordinate the delivery of fixes
- Analyzing and collecting customer data: log files, Java stack traces, thread dumps, etc.
- Authoring knowledge base articles and driving internal knowledge sharing.
Requirements
Requirements
- Good experience of Python, MySQL and MongoDB
- Minimum 3+ Years of experience with a B.E/B.Tech
- Experience in SaaS product is an additional plus
- Experience in public cloud will be an added advantage
- Hands-on experience with log analysis tools
- Experience with supporting SaaS product on AWS, GCP or Azure cloud platform
Employment Type
Full Time
Company Industry
Department / Functional Area
Software Development / Application Development (IT Software)
Key Skills
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