Product Specialist 3

Product Specialist 4

100% onsite
Interviews MS teams

The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users.

Years of Relevant Experience: 1 to 2 years
Preferred Education: 4year college degree or equivalent technical study.

Role Description:

Tolls support position is responsible for daytoday support of:
Status and maintenance of all toll system hardware at all locations.
Toll System Application installation configuration and maintenance at all locations.
Tolls CCTV. Monitoring configuration and maintenance of all locations DVRs monitors and infrastructure.
Video Transaction Data Multiplexor monitoring configuration and maintenance for all locations.
Monitors toll systems backups at all locations.
EZPass Customer Account Management System monitoring and maintenance for all Tolls locations.
Tolls Desktop installation configuration and repair at all locations.
Tolls network management for all locations.
Analytical and customer service skills.
Communicate accurate and useful status updates.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken

This is a position that requires the ideal candidate to possess:
Ability to be creative and learn new proprietary technologies.
Work with specialized hardware and peripherals that require ingenuity.
Function as a friendly face of customer service to the tolls representatives
Travel between Newark DE and Dover DE as needed for support of onsite systems (frequent but not necessarily daily)