Product Manager Partnerships

Collinson Group is a global leader in driving loyalty and engagement for many of the world s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Role Purpose

As a Product Manager (Partnerships), you will help drive our digital product strategy for our Partners by enhancing how the products and services they provide are positioned to and redeemed by our customers and help grow and broaden the range of Partner products and services available to our customers.

You will contribute to a product strategy in line with the vision for the product, manage the flow of work through the full product-development lifecycle and help to ensure the right work gets done in the right way, at the right time. You will support the recruitment, development and management of an empowered product team, who will help you execute the product strategy.

As the Product Manager, you can expect to work on high, impactful problems and business opportunities that are critical to improving the experience of our Partners and how our customers connect with their products and services.

Key Responsibilities

Product Strategy:

• Define and develop an innovative product roadmap, and create buy-in for the product vision both internally and with key partners;
• Liaise with key stakeholders to define product strategy and provide them with regular business updates;
• Be comfortable presenting your strategy and roadmap to people at all levels of the company.

Product Execution:

• Drive the definition and ongoing management of high-quality outcome-focused product roadmaps based on product vision and strategy;
• Drive product launches by working with company leadership, engineering and other product management team members;
• Deliver high quality business requirements documents and functional specifications on identified product changes, secure sign-off across multiple groups and senior stakeholders;
• Define new features, functionality, and services that improve the Partner experience;
• Work with development and technical project teams on creative solutions that provide the right balance between speed and quality;
• Establish, refine and implement mechanisms to ensure cross functional alignment and establish clear escalation mechanisms;
• Deliver the detailed requirements to the development team and work together on delivering them according to a committed schedule and priority;
• Be responsible for timely delivery of high-quality products in accordance with mutually agreed project plans;
• Negotiate and set milestones and expectations with other departments;
• Evaluate trade-offs, align and enforce decision making to ensure timely delivery and operational efficiency.

Data Driven and Customer Centric:

• Work with business partners to perform deep data driven analysis of businesses to surface actionable insights and product requirements for the business;
• Analyse the product's market performance, market data, competitive intelligence, customer and partner input, internal professional and technical support services and other key data sources to define the prioritize the product features;
• Measure and connect initiative-level outcomes to key metrics that identify the success of your product area, and value for the business entirely. Ability to assess and explain the point of diminishing returns;
• Develop and maintain a thorough understanding of customer needs, championing UCD practices across the business;
• Understand the customer journey and work to identify improvements on an on-going basis.

Influencing People:

• Communicate progress and work with teams with dependent programs. Ensure delivery of assigned organizational goals. Schedule and secure resources and manage cross-functional teams to deliver these goals;
• Evangelizes each release to other departments and efficiently assess its quality.

Skills and Capabilities

Proven experience in product management leading consumer products, demonstrating increasing levels of responsibilities.

Experience in managing consumer facing products.

Experience in agile methodologies, OKRs, rapid prototyping and full stack pods to deliver customer products.

Proven experience of defining and owning product roadmaps and requirements; Excellent data analysis.

Proven experience in working alongside high performing Engineering teams.

Experience working with low-fidelity tools (whiteboard, Balsamiq) to design product functionality of the project and its features.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.