Product Manager
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Job Description
Inntravel is a widely respected leading provider of at your own pace selfguided walking cycling and other activity holidays across Europe. This is an exciting time to take on a role with us as we are benefiting from longterm investment to achieve ambitious growth targets deliver digital transformation projects and retain our place as market leader in the selfguided walking holiday market.
You will be part of our bright future our mission envisions our holidays serving as catalysts for personal growth environmental awareness and fostering meaningful connections with both nature and people.
We put people at the heart of everything we do and are proud of the extensive benefits we offer.
This is a hybrid role with a minimum of 2 days per week in our WhitwellontheHill office. Due to the beautiful remote location access to your own transport is essential. Work life balance is important to us and so we are open to discussion on flexible working patterns and parttime working (minimum 4 days per week).
Role:
This incredibly varied role sits at the heart of the current and more excitingly the future customerproposition at Inntravel. From scanning the market for travel consumer and competitor trends to gettingout on the road to visit destinations. You will assess both existing products and develop new concepts usingyour wellestablished industry network of contacts to stay up to date. Using all your insights knowledge andcommercial awareness you will sit in a team that leads the business on our future strategy through regularplanning meetings across Marketing Commercial Sales and Operations.
Being responsible for all our contract negotiations (including accommodation transport and equipment) it isessential you have a keen commercial awareness and a sound interest in building mutually beneficialsupplier relationships.
Once youve built and delivered our excellent product to Sales youll play a key role in educating the rest ofthe business about what it is exactly that makes it so special! The first step will be to ensure that all the routenotes and descriptions are spot on so a keen eye for detail is essential. And youll work on brochures andmarketing campaigns in conjunction with the Marketing team provide a brief for all holiday content for our
sales channels deliver training to Sales teams on how to make these holidays irresistible to our high level ofrepeat customers and ensure Inntravel product stands out in an ever increasingly competitive environment.
Youll come with lots of ideas and suggestions on how we best position our product and improve ourcustomer journey through both online and offline channels. And youll be able to handle all of this for UKbased and International source markets.
Person:
- A passion for designing product that delivers an excellent customer experience is essential. Youll have akeen awareness of this sector of the travel industry and a ton of ideas on how you can further improveInntravels product portfolio to meet customer needs and capitalise on market trends.
- Collaboration is key to our success and youll thrive on working alongside Commercial Sales Operationsand our Marketing teams as part of your day to day.Yourcommunication to stakeholders (internal andexternal) is clear concise and effective and you deliver great outcomes in line with agreed deadlines.
- You care deeply about the sustainability journey that Inntravel is on and will be able to work to a 3Pbottom line (People Planet and Profit).
- Able and willing to travel regularly overseas to develop and enhance holidays in any of Inntravelsdestinations is essential.
- Ideally youll be fluent in at least one European language in addition to English.
- Previous experience of working within a tour operators Product or Commercial function is desirable.
- Able to handle numerous concurrent tasks and work under pressure to regular deadlines.
- Good interpersonal skills with an ability to relate appropriately to suppliers customers and colleagues.
- Demonstrate a keen commercial acumen.
- Highly positive creative and selfmotivated but you must be a good team player working to sharedobjectives.
- Highly flexible can do attitude able to shift priorities in response to changing business requirementsand new opportunities.
- Demonstrate a clear passion for travel (especially in Europe): the outdoors European culture traditionsand heritage.
We aim to inspire individual discovery and our values will be close to your heart.
Diversity is to be celebrated. Life would be dreary and change would be slow if we all thought the same way. We challenge our ideas each other and our business partners always with respect and kindness.
Inntravel is part of Hotelplan UK a wellestablished and diverse family of specialist tour operators with a long tradition of developing and operating marketleading experiences. The family comprises ski walking and Laplandholidays with Inghams andSantas Lapland; adventure travel with Explore; and selfguided holidays with Inntravel. Sustainability and responsible tourism is at the core of everything we do and should be a passion for everyone employed by the group.
Employment Type
Full Time
