Product Manager

MatchPoint is a fastgrowing young energetic global ITEngineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Position Title: Product Manager

Location: REMOTE Needs to work EST hours

Duration: 612 Months contract with possibility of extension

Job Summary

We are looking for an IT Product Manager with extensive experience supporting complex Point Of Sales (POS) and Practice Management systems.

Candidates applying must have 10 years of professional experience managing these applications.

This position will be responsible for leading and maintaining all field and clinical related projects and will work closely with business power users technical development team in configuring these systems and defining effective business processes.

Essential Duties and Responsibilities

• Responsible for product planning and execution throughout the Product Lifecycle for multiple business processes. This includes:

• gathering and prioritizing product requirements from the business team
• transform requirements into technical specs.
• defining the product vision and roadmap
• working closely with functional teams to ensure revenue and customer satisfaction goals are met.

• Ensure suggestions ideas and feature requests are captured as part of the product backlog as well as prioritize the backlog for development/implementation team.
• Serve as the product owner on agile teams or collaborate with product owners on agile teams.
• Work with Enterprise Architecture ensuring wholistic design and architecture for Integrations and other enabling other services across suite of products.
• Be a gatekeeper providing validation that changes are ready to deploy including ensuring the that changes meets regulatory requirements and has obtained appropriate certifications.
• Support internal product and feature launches.
• Perform testing including functional regression user acceptance integration and performance to verify that the requirements are met.
• Perform postproduction release validation testing on any new improvements or bug fixes.
• Impart training on implemented features/processes/workflows.
• Partner with leadership and manage individual project priorities deadlines and deliverables.
• Manage delivery from vendor teams that are onshore/offshore.
• Be a Single Point Of Contact (SPOC) for IT for internal and external teams.
• Lead participate deliver following services with the help of internal and external teams.

Work Experience

• 810 years of vision specific industry experience is strongly preferred.
• Must have indepth knowledge working with Patient Scheduling Patient CheckIn Point Of Sales (POS) insurance plan administration patient eligibility benefit schedules and Integrations with clinical systems
• Must have indepth understanding of Insurance claim and revenue life cycle management.
• Understanding the different eyeglass lens components and contact lenses is a strong plus.
• Demonstrated experience in managing multiple teams including vendor relationships and offshore teams
• Experience in influencing business partners in making use of outofthe box capabilities and following industry standard business processes.
• Advanced SQL experience querying large data sets from multiple sources and developing automated reporting.
• Review existing setups and recommend best practices.
• Work independently with functional teams vendor partners and development teams for completing assigned Projects.

Skills

• Certified Product Owner certificate is strong plus.
• Knowledge of Confluence JIRA is strong plus.
• Experience in When to Work Eyefinity products (AcuityLogic/EHR) is a strong plus.
• Excellent communication skills verbal and written.
• Ability to handle shifting priorities demands and timelines through analytical and problemsolving capabilities.
• The ability to effectively prioritize and execute tasks in a highpressure environment is crucial.
• Strong leadership profile demonstrated prioritization and negotiation skills.
• Able to operate effectively in areas of uncertainty ambiguity and conflict to focus and deliver against business goals.
• Track record of taking ownership and driving results at various levels of professional experience.
• Knowledge of Azure DevOps CICD and PPM tools
• Additional Skills & Experience (a plus):

• Usability UX and design experience.
• Resource management and supervision of junior members of staff.

• Formal training in process improvement preferred.
• Advanced SQL with PLSQL troubleshooting abilities.
• SQL knowledge and the ability to extract adhoc reports using BI tools