Product Manager

Title: Product Manager

Location: Minneapolis MN MUST be onsite (need local within 40 miles)

Duration: 1 year

Tell us about your department:

Subscriptions Product team within Best Buy is responsible for building and maintaining complex software systems that caters to the needs of Best Buys subscriptions services including but not limited to My Best Buy My Best Buy Plus and My Best Buy Total and Protection Plans. Subscriptions is a vital part of Best Buys business model and its strategy for growing meaningful customer relationships. Our team supports a substantial existing line of plans and subscriptions and is moving toward a modular modern platform to support existing and new opportunities within paid membership service plans streaming and software subscriptions spaces.

We develop new subscription partnerships and offers that support an omnichannel experience; plan lifecycle activation and onetime or recurring billing. Subscriptions within our domain are defined by; software services streaming protection plans and membership where BBY has a contract with the customer to provide the subscription and/or manage the recurring billing of the subscription.

Project Description:

The Product Manager III is part of the Subscriptions team within the Digital Analytics and Technology (DAT) org at Best Buy. We are in the process of modernizing our systems while still maintaining business continuity from a data and reporting perspective. We are looking for a Product Manager to join us that will be responsible for understanding and evolving our billing products for membership protection plan and subscriptions business. This product manager will work with peers and cross functional stakeholders to understand the products we are supporting how billing taxation payments and booking of charges work and how the data we generate supports the business needs. They will also need to work with engineers to build a custom subscriptions billing platform understand how integrations with other systems work understand the data and events being published and be responsible for the quality of the data that is being reported. This individual must be able to work with multiple teams to ensure the data is setup accurately across the plans lifecycle and ensure that customers are billed and charged correctly based on the defined rules.

Position Summary/Job Description:

Below are some of the responsibilities this product manager is expected to assume in their position:

Working directly with business partners (internal and external) to fully understand their business problems and use that understanding to drive the Subscriptions platform priorities and delivery

Be able to clearly articulate goals and outcomes

Create and drive a roadmap that will show how business continuity will be maintained while propelling the business into a better way of billing subscriptions

Partner with individuals and influence without authority in order to get objectives met

Drive a culture of innovation and Build Measure Learn cycle in the team

Meeting with key stakeholders listening to and understanding customer feedback and responding to product suggestions

Define and track key performance indicators to measure success of subscription billing features

Define and document product epics and stories and manage a healthy prioritized backlog

Collaborate and partner with the engineering team to ensure story content is understood; the need value acceptance criteria are clear and complete

Actively participate and/or lead in squad ceremonies

Drive resolution of requirements clarifications between engineering team other technology teams and business stakeholders

Accountable for what is delivered and can demonstrate and communicate with stakeholders that their needs are being met

Skills Overview:

What are the top five skills and number of years of experience required to perform this job

A bachelors degree in business computer science or a related field

High level of comfort with technology and its development

A minimum of 5 years experience in product management or a related field

Exceptional analytical and conceptual thinking skills

Ability to influence stakeholders and work closely with them to determine acceptable solutions

Ruthlessly prioritize and focus on product features that can drive maximum impact with minimal resources

Experience and good understanding of handling billing applications including invoicing taxation payments refunds finance and controllership

What are some preferred/nice to have skills the manager is looking for

CSPO certification