Product Manager

Are you an experienced Customer Journey Expert (Product Manager) with a strong focus on customer experience and behaviour in digital journeys and do you have a datadriven and cando mindset

Tasks

• Representing the voice of the customer with a unified and connected overview of customers experience maximizing data reusability.
• Reimagine journeys by supporting and managing crossfunctional teams to build truly seamless (digital) endtoend journeys in line with the CX methodology
• Make sure that after implementation the endtoend journey adheres to all customer requirements (you have a change and run responsibility)
• You are capable of both keeping the bigger picture in mind and at the same time looking for quick wins where applicable.
• Offering solutions by seamless integration into the value chain of our clients and by connecting it with other internal and external tooling capabilities
• Safeguard our license to operate by secure and flawless 24/7 operations while ensuring regulatory compliance
• Apply your experience in supporting to build and manage the journeys with an endtoend mindset including the needed COPAF design and implementation and business operations and services
• You have a vision on the purpose and added value of the customer journey which you will also translate in objectives and KPIs
• For the Customer Journey within you responsibility you will build and maintain a roadmap and prioritize the order.
• You lead the process review boards/scrum of scrums
• You manage the stakeholders for your journey

Requirements

• Masters degree and 3/5 years professional experience designing customer journeys.
• 510 years cross border experience in the Identification and Verification domain
• Solid knowledge surrounding Remote Identity Proofing and eIDAS 2.0
• You are a proactive and goaldriven personality with a strong affinity with and experience in the Agile Way of Working
• You are able to create and steer on a holistic overview but also understand the importance of the nitty gritty details.
• Strong analytical capabilities methodical thinking and problemsolving skills
• You are a structured ambitious and independent worker with a strong drive to deliver tangible benefits
• You are respectful of different opinions and engage in meaningful discussion
• Be able to advise and challenge management and the organisation promote knowledgesharing & innovation and display cultural sensitivity
• Knowledge of corporate data lifecycle management would be beneficial
• Experience in a customer data domain an advantage
• Native (or fluent in) English.