Process Engineer

Title: Process Engineer

Location: Remote

Duration: 1 year

Summary:

This position is pivotal in optimizing and refining enterprisewide operational processes to enhance efficiency quality and overall business success as part of a dynamic transformation team. The ideal candidate will possess a strong background in both project management and process engineering demonstrating the ability to seamlessly integrate these skill sets for the benefit of the organization. The successful candidate will be a flexible learner and have experience with both technical and nontechnical projects.

Responsibilities:

• Evaluate and optimize existing processes to enhance efficiency reduce waste and improve overall productivity.
• Design implement and manage robust processes aligned with industry best practices and organizational goals.
• Conduct process audits and identify areas for continuous improvement.
• Develop deep knowledge of organizational processes through immersion techniques that build operational knowledge and subject matter expertise.
• Work closely with various departments including claims customer service underwriting learning and development people change managment and IT to streamline endtoend processes and create effective flow.
• Facilitate workshops and meetings to gather input feedback and requirements for process improvement initiatives.
• Create and maintain comprehensive reports to track key performance indicators (KPIs) and measure the success of process improvement initiatives.
• Work with key operational and IT managers to deliver project results on time on budget on scope and that meet the quality standards as defined by the organization.
• Develop formalized project plans for each project including timelines communication plans and resource assignments and track project progress against plan.
• Manage and communicate project risks establish mitigation plans for each risk and drive them to closure.
• Facilitate meetings with key stakeholders as defined in the communication plan to provide progress status including risks and mitigation plans for each and progress against the project objectives.
• Assist stakeholders with conflict resolution reprioritization or removing obstacles.
• Other duties as assigned.

Requirements:

• A bachelors degree is required.
• 8 years process engineering experience
• 5 years project management experience with at least 2 years technical project experience.
• Experience with health insurance industry is a plus.
• Excellent written and verbal communication skills.
• Excellent meeting facilitation skills.
• Excellent data collection and analysis skills.

• Indepth knowledge of process improvement methodologies (e.g. Six Sigma Lean Kaizen).

• Six Sigma PMP certification Agile certification or related certifications preferred but not required.
• Excellent project management skills and the ability to manage multiple initiatives simultaneously.

• Mastery of Microsoft office suite (Excel Word Power Point etc.).
• Must be extremely well organized and possess the ability to be flexible.
• Adept at establishing and maintaining effective working relationships with internal colleagues and external contacts.
• Familiar with Agile and Waterfall software development methodology.
• Employee is required to have at minimum an internet speed of 75 Mbps (standard highspeed internet access).

Working Conditions:

• Flexibility to work in an office and/or athome remote office environment.
• Less than 5% travel is required.
• Schedule flexibility is occasionally necessary in this position. Individual may be required to attend key business/departmental meetings and/or perform certain business critical job functions outside of normal working hours.
• Physical Demands: Must be able to communicate internally and externally through receiving and responding to auditory and visual methods.