Process Associate Document Management - Beeline ID8884-1
Posted on :
24-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2570191
Job Title: Process Associate Document Management
Job Location: Omaha NE USA(Onsite from Day 1)
Job Duration: LongTerm
Job Location: Omaha NE USA(Onsite from Day 1)
Job Duration: LongTerm
Job Description:
Responsibilities
Responsibilities
- Manage different sections of Mailroom according to standard guidelines & SOP
- Assist with maintaining client records and confidentiality as well as recalling containers for internal and external audits
- Sort locate open inspect and bundle all incoming mail and publications
- Document process and file all incoming and outgoing mail correspondences
- Distribute all interoffice mail for the facility departments
- Troubleshoot and perform simple preventive maintenance of machines
- Process check handling deposit and reconciliation according to Company service standards
- Research case numbers for proper handling
- Handle inbound and outbound emails/calls
- Assisted with daily tasks as assigned
- Prioritize plan and organize tasks and work responsibilities to achieve SLAs
- Comprehend and respond to customer inquiries.
- Identify research and resolve problems
- Ability to accurately interpret and compile information from a variety of sources and systems
- Ensure that turnaround time and quality of the work meets Company service standards
- Interact with customer in a respectful and professional manner via email and on calls
- Manage own work in process and support team efforts to ensure that individual team goals are met
- Should be able to handle basic day to day requirements of excel
Essential skills:
- Must have 6 18 months Life Insurance Mailroom backend operations experience
- Proactive communication & analytical skills should be able to anticipate problems and suggest solutions with impactful data
- Displays energy enthusiasm and flexibility in approaching the job
- Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
- Ability to independently interact with internal and external customers
- Customer service focus
- Basic Computer knowledge along with typing speed of 40 words/minute
- Insurance knowledge
Minimum qualifications
- High school diploma or equivalent
Shift timings:
- 7:00 AM3:30 PM MondayFriday with rotating Sundays
Employment Type
Full Time
Key Skills
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