Power BI Support Engineer

Requirements:

Experience with knowledge on Power BI and SQL along with basic knowledge on SSRS. Knowledge on SSAS and SSIS will be an added advantage Good knowledge and experience on Power BI Desktop Power BI Service gateways Power BI administration etc Strong ability to communicate clearly and professionally with end users via phone/teams/emails and resolving their issues in English French or Portuguese Strong ability to understand complex issues in an oftenambiguous environment Experience in Technical support projects and handling customers Performing Root Cause analysis and resolving customer reported issues within the defined SLA Excellent communication skills in English French (min. B2C1) Strong ability to analyze interpret and communicate technical errors and solutions Ability to act as a bridge between the end user and engineering teams to troubleshoot and resolve issues Strong ability to handle escalations involve the right parties and deescalate the situations Cross Team collaboration. Enthusiasm to upgrade technology from time to time. Good to have: Incident Management Customer Handling and experience in customer support projects in the past. Problem Solving Passion for technology and customer support