Platform Technology Lead PTL

who can perform multiple activities with multiple contractors

with experience implementing using confluence jira and other standard toolsets

who has designed or managed the implementation of LivePerson Sprinklr Virtual Agents & Chatbots and Event Driven API/Webhook Workflows

with experience using GCP & AWS in general EKS Lambdas Session Management Postman programmed in Python JavaScript and understand WebDev
with exposure on all sync/async conversational channels such as Email SMS RCS ABC X (Twitter) YouTube GBM (Google) WeChat WhatsAppp Social Web AppChat

with architecture experience in an Enterprise IT

understand KPIs and business drivers within Customer Care / Contact Centers

who understands SLDC Agile SAF and product delivery life cycles

who can run requirement gathering discovery and map business requirements to technical needs

who has a good understanding of session management interop testing and databases/datastores

who can work with both product owners developers and business leaders
with experience developing supporting innovation and brainstorming ideation

with advanced understanding of AI/ML & Gen AI
with documented experience with CCAI or Lex and Cisco Webex IMI