Personal Injury Negotiator

Job Title: Personal Injury Negotiator

Location: SalfordQuaysManchester

Salary: 2426k DOE Benefits

About the Job

Our client an awardwinning innovative insurance and technology organisation delivering marketleading motor insurance underwriting distribution finance technology and legal services are looking for an exceptional Personal Injury Negotiator.

Do you have theskills passion and drive to make a real impact Youll be at the heart of our clients claims processing team managing lowlevel MoJ (Ministry of Justice) Portal claims with finesse and taking these claims from start to finish ensuring compliance with regulations and maintaining files within high service standards.

Youll have the knowhow of triaging lowlevel MoJ Portal claims (up to 10k) ensuring theyre processed like a breeze. Accuracy is your middle nameyoull reserve and manage files like a pro making sure expected damages are spot on. Spotting potential frauds Thats your expertise. Experience in liability motor claims or personal injury handling Awesome! But even if youre just wellversed in the world of motor claims and possess topnotch communication and problemsolving skills wed love to hear from you.

Their offices are in Salford Quays Manchester and theylove flexibility and hybrid working they offer 4 days work from home and just 1 day in the office (after 3 months service subject to your performance) but if you prefer to be in the office more thats good with them too!

Wed love to hear from you if:

• youve a solid understanding of insurance motor claims personal injury liability indemnity and FCA requirements its your ticket in
• youre customerfocused selfmotivated and organised qualities we treasure
• ideally youve got experience in the Official Injury Claim (OIC) or Ministry of Justice (MOJ) portals thats the cherry on top

Whats involved:

• Proactively process low level Triage Personal Injury claims received via the OIC and MOJ portals
• Handling the claim to the conclusion of the liability decisionmaking period and maintaining the claim files within service standards
• Be responsible for ensuring the reserves fully reflect the expected level of damages on each file
• Conduct detailed and compliant telephone interviews with customers in relation to their claim
• Ensure compliance with the relevant sections of MOJ Reforms Civil Procedure Rules Personal Injury Pre action Protocol and Road Traffic Act
• Promptly identify potential fraudulent claims and other claims with large loss triggers which require specific referral
• Instruct and then proactively manage cases allocated to claims investigators and other suppliers
• Ensure that all files are reserved accurately and promptly
• Process cheques on claims files as required
• Build and maintain relationships both internally and externally
• Maintain diary within SLAs and KPIs to ensure effective and timely decision making
• Ensure compliance with Consumer Duty principles when liaising with customers and handling claims

Experience & knowledge:

• Previous experience in handling Personal injury Claims or Third Party Claims (Desirable)
• Good understanding of insurance motor claims including liability and indemnity
• Knowledge of the Official Injury Claim (OIC) or Ministry of Justice (MOJ) portals (Advantage)
• Great communication skills both verbal and written
• Excellent time management and organisation skills with the ability to prioritise work
• Problemsolving skills with the ability to adopt a logical approach to resolving problems
• Actively identify and engage in areas of business improvement
• Able to work on your own initiative and as part of a team
• A flexible approach and positive attitude
• Good numeracy and literacy skills and strong customer service skills
• Confident in presenting information in a clear and concise manner
• Strives to deliver performance targets and drive business improvements

If youre nodding your head thinking Thats me!we want to hear from you. Hit that apply button and lets embark on this claims processing adventure together!