Patient Engagement Specialist

• Accurately collect and enter patient information into the system.
  
• Verify patient demographics insurance coverage and eligibility.
  
• Ensure compliance with registration policies and procedures.
  
• Provide excellent customer service to patients during the registration process.
  
• Collaborate with other departments to resolve any registrationrelated issues.
  

• Collect patient copayments coinsurance and deductibles at the time of service or through followup communications.
  
• Send out monthly statements to patients detailing their outstanding balances and payment options.
  
• Conduct patient collection calls to remind and assist patients in resolving their financial obligations.
  
• Assist patients in setting up payment plans and provide guidance on available payment methods.
  
• Ensure patient payment information is securely processed through systems like Stripe.
  
• Maintain accurate and uptodate records of patient payments and collections.
  

• Verify insurance coverage and benefits for patients.
  
• Ensure accurate and complete eligibility verification.
  
• Identify any preauthorization requirements and assist in obtaining them.
  
• Communicate insurancerelated information to patients and other departments.
  
• Work closely with insurance companies to resolve eligibility issues or discrepancies.
  

• Review medical documentation and treatment plans to determine preauthorization requirements.
  
• Submit preauthorization requests to insurance companies.
  
• Follow up on pending or denied preauthorizations and work to resolve them.
  
• Maintain accurate records of preauthorization status and documentation.
  
• Collaborate with healthcare providers and insurance companies to ensure timely approvals.
  

• Serve as a point of contact for patients regarding registration insurance and preauthorization inquiries.
  
• Provide clear and concise explanations of processes requirements and next steps to
  
• patients.
  
• Address patient concerns questions and complaints promptly and professionally.
  
• Collaborate with other departments to ensure coordinated and efficient patient care.
  

• Identify opportunities to streamline and enhance patient engagement processes.
  
• Propose and implement improvements to optimize registration insurance verification and preauthorization workflows.
  
• Collaborate with crossfunctional teams to enhance the overall patient experience.
  

Requirements

• High school diploma or equivalent; additional healthcarerelated certifications or education is a plus.
  
• 23 years previous experience in patient registration eligibility verification or preauthorization.
  
• Knowledge of medical terminology insurance plans and billing processes.
  
• Strong communication and interpersonal skills.
  
• Attention to detail and accuracy in data entry and documentation.
  
• Ability to handle confidential patient information with discretion.
  
• Proficient computer skills including experience with electronic medical records and registration systems.
  
• Ability to work independently and collaboratively in a fastpaced environment.
  
• Must have Fiber Optic internet with at least 25 Mbps bandwidth
  
• Must have a backup desktop or laptop with the latest OS
  
• Must be able to work US CST shifting schedule
  
• Must be amenable to reporting to our BGC office 4x a week
  

Benefits