Patient Administrative Assistant IV

• Shifts: Days 8hrs MondayFriday
  
• Work Location: Onsite Palo Alto CA
  

• Greets and welcomes patients and assists them with initial questions regarding appointments payments schedules etc.
  
• PAS IV (13week assignment) at OPC Endoscopy. I would like to have someone who has endoscopy scheduling and EPIC experience. This is 8 hours 5 days a week (MF). on site at OPC Endoscopy Redwood City
  
• Answers multiline phone screens and routes calls takes messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider.
  
• Communicate with providers regarding scheduling preferences and ability to respond to urgent patient needs.
  
• Provide doctorpatient support using reference documents and tools.
  
• Carry out various administrative tasks including maintaining information and paging directory databases and processing internal forms.
  
• Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.
  
• Meet/Exceed organizational and department service standards.
  
• Answers nonclinical CRMs escalating where appropriate.
  
• Answers nonclinical patient messages escalating where appropriate.
  
• Managing and distributing faxes mail and filing of clinicspecific documentation.
  
• Working with care teams patients and outside facilities to obtain necessary information diagnostic imaging pathology and other vital information required for care.
  

Requirements

• High School Diploma or GED equivalent
  

• 1 year directly related work experience.
  
• Entry level (i.e. externs/new grads)
  
• 1 years experience working in healthcare setting (i.e. hospital medical / dental office nursing facilities etc.) OR 2 years experience working in customer service within a non1healthcare industry (hospitality public relations banking concierge services etc.
  

Benefits

• Medical/Dental/Vision
  
• 401k